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Residence Inn by Marriott Richmond Northwest/Short Pump in Henrico

Residence Inn by Marriott Richmond Northwest/Short Pump in Henrico

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3.8 (431)

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Experience the comfort and convenience of Residence Inn by Marriott Richmond Northwest/Short Pump, a premier extended stay hotel in Henrico, VA. Our hotel is perfectly situated at 3940 Westerre Pkwy, offering easy access to the best of Richmond. As an extended stay hotel, we cater to travelers who need a home away from home. Our spacious suites feature fully equipped kitchens, comfortable living areas, and plush bedding. Enjoy a range of amenities, including free Wi-Fi, an outdoor pool, and a fitness center. Start your day with a complimentary hot breakfast buffet and unwind in the evening with our social hour. Our hotel is pet-friendly, so you can bring your furry friends along. With our convenient location, you'll be close to top attractions, including Short Pump Mall and downtown Richmond. Whether you're in town for business or leisure, Residence Inn by Marriott Richmond Northwest/Short Pump is the perfect choice for an unforgettable stay. Book your room today and experience the best of hotels in Richmond!

Residence Inn by Marriott Richmond Northwest/Short Pump Review Summary

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Reviews & Ratings

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3.8

(431 Reviews)

5

4

3

2

1

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russ reid -Google user

The rooms are pretty gross. Not well cleaned, unmaintaned, smelly. The only reason we picked this is for the two bedroom suite option otherwise the courtyard next door is 500 times nicer. The staff here is incredibly friendly. If the hotel was clean it would...Read More

Location: 4

Rich Martin -Google user

I'll add to the disappointed reviews on this one. Quiet area of town. Front desk was very friendly. That's where the good ends here. Old, smelly hallways. Outdated room with plenty of damage. The ripped curtains were a new one. Thought maybe I had wandered...Read More

Solo

dariusmullenmusic -Google user

What an amazing property! Spacious rooms with full fridge and amenities for cooking. Seme did an outstanding job with breakfast to get my day started. Rebekah and Cheryl assured that my accommodations were comfortable and they recognized my …

X9561TJlarryw -Google user

Amazing experience, needed a stay for a month and from booking to checking in to departing almost a month later we had zero issues that weren’t handled immediately. The entire staff was accommodating and huge shout out to Carter and …

billkZ322ZQ -Google user

This hotel had the best staff of any hotel I've ever stayed. They were personable & friendly while still being professional. |I think their manager Matthew Wiler set the example for his staff. He was outgoing and friendly, always greeting …

Ana Butler -Google user

Excellent hotel. Clean with great location. Highly recommend! Highly recommend this hotel. The rooms were spotless and large televisions. Very easy to find and close to Short Pump with lots of restaurants. Everyone in the hotel was a real pleasure to deal with. I want to...Read More

VacationFamilyLocation: 5Great view

Julia Navarrette -Google user

I stayed at the Residence Inn Richmond Northwest/Short Pump between July 10–14, and in the middle of the night someone attempted to get into my hotel room. I immediately contacted the front desk, but nothing was done to address the situation. I also reached out...Read More

Location: 1

Carl Santos-Ocampo -Google user

After a long day of travel, I arrived later in the evening and was warmly greeted by Carter—truly one of the friendliest front desk staff I’ve encountered in all my Marriott stays. While the rooms aren’t the most updated, they are clean, comfortable, and reasonably...Read More

Location: 5

david crawford -Google user

I have been staying here a lot when I have to go take care of my company in town. Good free food all you can eat at 630 am and the pool is open till 11 at night 🌙 you can bring your dog and...Read More

BusinessFamilyLocation: 5I had 2 bedrooms with a lot of room for me and my 2 sister I keep getting home at 2am and crashing on the couch with the TV on.A lot I was out till 2. am each night and there was a lot to do shopping and games and food and more all around itVery good 👍GreatYesLuxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

Amanda Booze -Google user

Stay there back in January 2025 and it was WAY better than Courtyard by Marriott! The hint was: Free breakfast and the variety of rooms including Studio, 1 bedroom suite, and 2 bedroom suites! Will definitely stay there again!

Location: 5

38hosseins -Google user

Wonderful hotel with friendly and welcoming staff. The rooms are spacious and feature two bedrooms, each with its own bathroom. The breakfast is excellent. This is our fourth stay here, and we’ll continue to choose this hotel for its convenience and great amenities, including the...Read More

michaelkI1512MU -Google user

Excellent staff - Cheryl, Matthew and Seme are very pleasant and truly helpful; room and bed are comfortable; breakfast is very good; good location for driving around greater Richmond area.

J4172IBrobb -Google user

Not enough seating for breakfast. Exercise room is very small. Elevators smelled like pot. Ice machine didn't work. Location is good with many restaurants around. $6 for a load of laundry is absurd.

Andrea Cotton -Google user

Do not stay here. I always stay at Marriott for work travel and do not require much- cleanliness & a hot shower. I had no hot water upon arrival. I let the front desk know and she did offer to move me. My husband and...Read More

BusinessService: 3

Grow Wild -Google user

I have no opinions on the location of this hotel. However, the rooms are gross. Not even the deepest clean is going to save the stained old carpet, the damage to the faux wood furniture, the musty smell, and the general dingy vibe this place...Read More

Location: 3

Shacoya Mcneil -Google user

Seme is absolutely amazing. He gives wonderful service every single day and its such a pleasure to be in his presence. 5 stars to the 1st floor staff every one always made us feel welcomed.

VacationFamilyLocation: 5Needs allot of improvementFantastic optionsYou could walk to a few eatery placesBreakfast has a nice variety. The staff is friendlyGreat value

768vincef -Google user

Couldn’t recommend more. The rooms were very clean, the beds and pillows were soft and the staff couldn’t have been more friendly or accommodating. They have remodeled many areas so much is brand new and clean. Very close to corporate offices as...Read More

433latashiam -Google user

I'm here in Va as a traveler in the nursing field and Fabris, the night hospitality representative gave very good service. The short pump area is also is very nice. I'm heading home for my off days, but I will be returning to stay again....Read More

marybeth Maddalon -Google user

Friendly staff made guest comfort a priority; nice, spacious rooms with stocked kitchen; delicious breakfast; will definitely book again when in Richmond. Bonus- Staff informed us that the property will soon be updated.

VacationFamilyLocation: 5Quiet, Great value

H8613FSjoycea -Google user

AVOID! Did an overnight stay with friends in the 2-bed suite. We all came home with bed bugs (confirmed by dog inspection). ||||It’s shabby. We had to turn off the A/C at night to stop a loud, continuous high-pitched noise - when we …

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Pool

Free breakfast

Free Wi-Fi

Air-conditioned

Star rating

Check-out time

Check-in time

Amenities

Free Wi-Fi

Free breakfast

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