Beware of Booking Through Traveluro and Staying at Victory Inn
I recently had one of the worst hotel experiences of my life, and I feel compelled to warn others. I booked a room through a third-party agency called Traveluro. My reservation was for Baymont, a hotel...
Read MoreBeware of Booking Through Traveluro and Staying at Victory Inn
I recently had one of the worst hotel experiences of my life, and I feel compelled to warn others. I booked a room through a third-party agency called Traveluro. My reservation was for Baymont, a hotel with decent reviews and amenities, but upon arrival, I found myself at Victory Inn, a completely different and unacceptable property.
The issues began immediately upon check-in. The front desk was surrounded by bulletproof glass—a clear red flag. The entire hotel reeked of stench and drugs. When I was finally given my key, we used a luggage cart to carry inour belongings, but it broke halfway down the hall, forcing us to carry everything ourselves.
When I entered the first room, I was horrified. There was no functioning light switch, and when I turned on a lamp near the microwave, cockroaches scattered everywhere, even inside the microwave. The bathroom was filthy, with broken fixtures and a shelf falling off the wall. I went to the front desk and was offered another room. Unfortunately, the second room was no better—more broken fixtures and even more cockroaches.
Frustrated, I returned to the front desk, where the clerk, who was genuinely kind despite the circumstances, offered me an “upgraded” room with two beds. This third room still had burnt holes in the blankets and a lingering smell, but I was willing to make do—until I realized the door didn't lock. I reported the issue, and after multiple follow-ups, a maintenance worker finally arrived. He said the batteries needed to be replaced in the door lock, which would take about 30 minutes. Two hours later, with no resolution, I was told I’d be moved to another room as soon as one was cleaned.
The fourth room was no better. There were dead cockroaches on the floor, broken light fixtures, non-working lamps, and the main safety lock was missing. The only functioning lock was the room key lock. Unfortunately, I had to make this work because I had already paid for two nights, and I had no other reservation options. I was traveling with my two sons, and I felt unsafe in this disgusting environment.
The hotel was in a deplorable state: the hallways looked like they had suffered water damage that was never cleaned up, the pool was unusable with an oily film on the surface, and the hot tub was out of order. The workout room next to the pool was littered with wet insulation, broken windows, and debris falling from the ceiling. To make matters worse, the promised breakfast was nonexistent—by 8:00 a.m., the breakfast area was empty.
The only positive note was the front desk clerk who was honest with me. She told me that these issues occur frequently because the management refuses to fix them. Shame on the hotel ownership for forcing their employees to deal with such dreadful conditions.
When I reached out to Travelu to resolve this nightmare, they promised someone would contact me that night. It has now been five days, and no one has called. Today, when I finally reached the same representative I spoke with previously, I asked why I never received a callback. She hung up on me after I politely inquired. Now, every time I try to call Traveluro, my calls are disconnected after one ring, as if my number has been blocked.
I feel I was completely misled by the booking agency and the hotel. The pictures and descriptions I saw online were not remotely close to reality. I am currently disputing the charge with my bank for false advertising and will never use Travelu again. I highly discourage anyone from booking through them or staying at Victory Inn in Southfield. Save yourself the frustration, safety concerns, and disappointment.
Avoid this place at all costs.
Pool 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart