The CVS location at NW Expressway/Council is the most unprofessional business I have ever encountered. Although this company has nearly 10,000 locations nationwide, they just refused a simple return on an unused knee brace, purchased 24 hours earlier, solely because it was purchased at another...
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The CVS location at NW Expressway/Council is the most unprofessional business I have ever encountered. Although this company has nearly 10,000 locations nationwide, they just refused a simple return on an unused knee brace, purchased 24 hours earlier, solely because it was purchased at another location less than 30 minutes away. They initially lied and said they couldn't do the return because they did not stock the item, so I went and found the exact knee brace, from the exact company, on their floor and showed them that they did in fact stock it. At that point, they changed directions and said they couldn't accept the return because it was from a different store. I replied aren't you a nationwide company and asked if that was their official return policy, to which they responded yes to both questions. I then asked them to call the actual store manager, as I doubted that was a true company policy. They, of course, conveniently couldn't get him on the phone.
Bottom line, this company, and in particular, this location is a complete unprofessional joke, so all of my future business will be given to Walgreens.