A Truly Disappointing Pharmacy Experience
Even if this were the last pharmacy on earth, I would strongly advise against going here. My experience was nothing short of frustrating and unacceptable. After switching to a new insurance plan that did not cover my medication, I was met...
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A Truly Disappointing Pharmacy Experience
Even if this were the last pharmacy on earth, I would strongly advise against going here. My experience was nothing short of frustrating and unacceptable. After switching to a new insurance plan that did not cover my medication, I was met with unprofessionalism and a complete lack of customer service.
Alex, a staff member, appeared offended when I declined to pay $400 out of pocket for my prescription. As a result, I had to return to my doctor for a generic alternative. When I called to check on the status of my medication, Alyssa unhelpfully suggested that I contact my doctor—on a Saturday—despite the fact that most medical offices are closed on weekends. She also claimed that she had ordered the medication.
When I followed up on Monday, I was met with even worse service from the pharmacy manager. Instead of providing assistance, he was more interested in emphasizing his title—something that had no relevance to the situation. Despite previous assurances that my medication had been ordered, he then stated that it still needed to be ordered. After I pointed out these inconsistencies, he retaliated by changing the expected pickup date to February 17, 2025—an unnecessary and spiteful delay.
I have always loved this store and have regularly given positive feedback about the front-end staff, who are genuinely helpful. However, the pharmacy department is a different story. The level of incompetence and lack of integrity I encountered has made it impossible for me to continue supporting this location. It truly feels as if they do not want business.
I have since transferred my prescription to Walgreens, where they had it ready in less than an hour. CVS, I urge you to reassess the leadership in your pharmacy—poor management sets the tone for poor service. The current manager is setting a damaging precedent, and unless changes are made, more customers will take their business elsewhere.
Do better.