I just left the location on Norton Rd & Hall Rd where I was aggressively being followed by a cashier. He 1st asked if I needed help, to which I replied I was just browsing. I really was just killing time. I intended to purchase...Read More
I just left the location on Norton Rd & Hall Rd where I was aggressively being followed by a cashier. He 1st asked if I needed help, to which I replied I was just browsing. I really was just killing time. I intended to purchase a few toiletries but since I had a lot of time before an appointment, I was in no rush to grab those items. I noticed he was in the aisle I was in, then the next aisle... I was on my phone telling my friend and she reminded me the best way to handle it is to NOT spend my money there. I just set up my Uber and waited outside.
I was actually there the night before, kind of in an emergency situation. My phone died so I couldn't arrange my ride. There were 2 very nice cashiers who allowed me to charge my phone there. I wasn't there to shop only to see if it would be possible to charge a bit. They were very kind as it was almost closing. That's why I chose to come shop there today. I could have gotten what I needed from the dollar store but I wanted to patronize this store after the staff had been so kind.
The kid who followed me around today destroyed that good will by stereotyping and racial profiling.
Fred Jordan
-Google user
8 months ago
This CVS is always demonstrating excellent customer friendly service and support! I go here quite often for one, it's just down the street from my residence and second; it's where I drop off most of my UPS parcel packages. One Associate in particular...Read More
This CVS is always demonstrating excellent customer friendly service and support! I go here quite often for one, it's just down the street from my residence and second; it's where I drop off most of my UPS parcel packages. One Associate in particular is Frances, she's always bubbly nice and friendly and polite and helpful! I enjoy going into the store and seeing her, let's me know if I need any assistance I can count on her to deliver!
Teri S
-Google user
6 months ago
Worst pharmacy on the planet! I go in several days ago to pick up an rx for a family member in hospice. The rx was called in to a different pharmacy so had to be transferred, but 4 days?!?!? Come on. Then...Read More
Worst pharmacy on the planet! I go in several days ago to pick up an rx for a family member in hospice. The rx was called in to a different pharmacy so had to be transferred, but 4 days?!?!? Come on. Then I had to get rxs for myself as I'm from out of town. I get a text saying they are all ready and when I get over there they won't let me have mt heart pill because of the BP pill. I've been taking g these two pills for nearly three years...what the hell?!?!
Sarah Hutchison
-Google user
5 years ago
I go to this CVS all the time for little things I need in between grocery shopping trips. They always have what I need, and it's always quick.
I've also used their pharmacy for myself and my kids for quite a few years. They're usually pretty...Read More
I go to this CVS all the time for little things I need in between grocery shopping trips. They always have what I need, and it's always quick.
I've also used their pharmacy for myself and my kids for quite a few years. They're usually pretty quick when it comes to filling prescriptions, but they have their days, as does every pharmacy, when they're slammed and things can take a little longer.
My only hang-up about the pharmacy, is that when it's time to refill one specific prescription of mine, they won't have it in stock, which will annoy the sh*t out of me! Lol! Sooo I just have to remember to call and have them order it a few days before I run out.
K B
-Google user
10 months ago
The store itself is great except for the pharmacy. Most times I’ve called, I am put on hold for quite a long time and always spoken to in such a rude manner. They close earlier for lunch and the evening than their signs say and...Read More
The store itself is great except for the pharmacy. Most times I’ve called, I am put on hold for quite a long time and always spoken to in such a rude manner. They close earlier for lunch and the evening than their signs say and their drive through is always closed. Last time I had to pick up a prescription, a woman pharmacist said they’d be right with me and instead stood in front of her computer and put lotion on her hands for 5 minutes. The rest of the pharmacists ignored my presence completely and it took 15 minutes for someone to come help me and they were very short with me. I try to never go to this pharmacy because they are just god awful but had to because my doctor sent my prescription to the wrong one. Never again. Such a huge waste of time
Kaylyn K
-Google user
a year ago
I have been going to this CVS Pharmacy for over a year and repeatedly have issues with my prescription being filled properly. When I went tonight to pick up, it was again filled incorrectly. When I questioned the technician, she got the pharmacist,...Read More
I have been going to this CVS Pharmacy for over a year and repeatedly have issues with my prescription being filled properly. When I went tonight to pick up, it was again filled incorrectly. When I questioned the technician, she got the pharmacist, Jeff. His response was "I didn't work last night and didn't fill this". When the technician pulled the script and saw it was in fact filled incorrectly, he again said..."I didn't work last night". I then said, there always seems to be problems when I get this filled... He responded "Then don't come here. What can I say". He began arguing with me when I said all I want is for someone to take responsibility for your store". At my request, he then got the store manager, who was extremely helpful as was the technician, who, by the way, was able to correct the prescription and have it filled correctly. I left the store extremely upset and appalled that I was treated with such disrespect as a customer. The pharmacist should certainly not be employed with CVS as his customer service is horrible and does not represent the CVS brand professionally nor ethically.
Colt James
-Google user
11 months ago
Chuck was very friendly, happy to help, and all around made me feel valued as a customer. Keep up the good work! The pharmacy, however, needs some work in this area which is why I use a different pharmacy instead.
Emaly Littlefield
-Google user
a year ago
The staff was very helpful. I thought I had signed up for the Care Pass to get the free $10 & discount off CVS products, but I don't know what I did. The cashier was super patient & walked me through the perks. She...Read More
The staff was very helpful. I thought I had signed up for the Care Pass to get the free $10 & discount off CVS products, but I don't know what I did. The cashier was super patient & walked me through the perks. She even outlined the number I had to call to cancel if I wanted because I was so out of it due to my cold. Great Service!!
Tea Proctor
-Google user
a year ago
I like going to this CVS to pick up. All my prescriptions always find their pharmacies staff delightful and helpful. Although this location does get very busy, and it has a drive. Thru which is convenient. But when they're which I don't mind. Because...Read More
I like going to this CVS to pick up. All my prescriptions always find their pharmacies staff delightful and helpful. Although this location does get very busy, and it has a drive. Thru which is convenient. But when they're which I don't mind. Because I rather go through the drive through the most days.
Amy Lord
-Google user
a year ago
Never once have I had even a semi-positive experience with the pharmacy. If something is incorrect with my prescription it’s an automatic 2+ hour wait for ANYTHING also accompanied with a nasty attitude. Had my prescriptions sent here for location convenience, but I quickly found...Read More
Never once have I had even a semi-positive experience with the pharmacy. If something is incorrect with my prescription it’s an automatic 2+ hour wait for ANYTHING also accompanied with a nasty attitude. Had my prescriptions sent here for location convenience, but I quickly found out I’d rather drive a distance to get things done properly without a nasty attitude.
Rosalie Strawcutter
-Google user
a year ago
I LOVE the people at this location! They are happy and friendly. I just adore the girls at the checkout, they are so fun and sweet! They never suggest I go to the auto checkout and we always bond over hair color...Read More
I LOVE the people at this location! They are happy and friendly. I just adore the girls at the checkout, they are so fun and sweet! They never suggest I go to the auto checkout and we always bond over hair color or nail polish!
Tiffany Schaffer
-Google user
a year ago
I've worked at a CVS for 5+ years and in pharmacy 10+ years. This place is a hot mess. No idea what corporate is thinking keeping this place open. I've been going to this pharmacy for 2 years and today was the last straw, I...Read More
I've worked at a CVS for 5+ years and in pharmacy 10+ years. This place is a hot mess. No idea what corporate is thinking keeping this place open. I've been going to this pharmacy for 2 years and today was the last straw, I will no longer be using CVS as a pharmacy. I've NEVER had a positive experience here. The Kroger down the street has better hours and better customer service. CVS's pharmacists are always rude and will talk bad about you when you're literally right in front of them. When you call them, expect to be on hold for 20-30 minutes before even being acknowledged. Again, corporate needs to reevaluate this location.
Kyle Whitt
-Google user
2 years ago
I want absolutely nothing to do with this place. The store itself is fine, no issues there. But the Pharmacy is absolute hot garbage. They are slow, lazy, and disrespectful. They could not care less about you as a customer. They are so disorganized and...Read More
I want absolutely nothing to do with this place. The store itself is fine, no issues there. But the Pharmacy is absolute hot garbage. They are slow, lazy, and disrespectful. They could not care less about you as a customer. They are so disorganized and just generally grumpy. Don't waste your time here.
Hugo Garcia
-Google user
4 months ago
Great...wonderful services: Fármacy and Store....thanks. blessing
CUTE little sisters
-Google user
2 years ago
I’m absolutely disappointed in the work of the pharmacy employees. I was trying to pick up the prescript medicine for my child for 4 days. The first day they told me they have to order them, the second day - that the doctor should specify...Read More
I’m absolutely disappointed in the work of the pharmacy employees. I was trying to pick up the prescript medicine for my child for 4 days. The first day they told me they have to order them, the second day - that the doctor should specify the quantity (which they could tell me about the first day!), the third - I should call the insurance company (I had to go back home and as it found out the insurance had no problem with my prescription. The pharmacy employee had missed some information!). The fourth day I came they told me the lunch time is starting and when I asked to give me the medicine they told me that they will called a security because I have to respect their time! I had to go home and come back again the fifth time!!!! It’s so sad that they don’t respect other’s people time 👎🏼👎🏼👎🏼
Angie Smith
-Google user
3 years ago
They never have three of my prescriptions in on time even though I call days ahead to prevent this problem. The pharmacist is always polite, but the support staff are anything but supportive. I will definitely not return to this wretched place again.
Erica Osborn
-Google user
a year ago
Worst pharmacy ever! The employees are so rude even to other pharmacies. They get mad as soon as you ask a question about your meds. The hang up on you. They are always under staffed and get mad at you for it. Go to any...Read More
Worst pharmacy ever! The employees are so rude even to other pharmacies. They get mad as soon as you ask a question about your meds. The hang up on you. They are always under staffed and get mad at you for it. Go to any other one. Please save yourself the mental stress
Logan Worthington
-Google user
a year ago
I went to the CVS pharmacy at 1001 Norton Road, Galloway Ohio 43119. I just want to say the pharmacy had the best customer service I've ever seen. Joshua Michael Ratcliff helped me get my prescription filled very quickly and thoughtfully! Thank you Joshua Michael...Read More
I went to the CVS pharmacy at 1001 Norton Road, Galloway Ohio 43119. I just want to say the pharmacy had the best customer service I've ever seen. Joshua Michael Ratcliff helped me get my prescription filled very quickly and thoughtfully! Thank you Joshua Michael Ratcliff!😎 …
Vito C
-Google user
4 years ago
Well this is something which I really do not want to write but i need to because of the nature of the store. First off If I could give 5 stars the the pharmacist I would be more than happy to do it. ...Read More
Well this is something which I really do not want to write but i need to because of the nature of the store. First off If I could give 5 stars the the pharmacist I would be more than happy to do it. She is kind compassionate and knows her stuff and on the hand full of time I have worked with her was very impressed at her can do nature. But its not always her I deal with. In fact the great majority of the time its the techs who answer the phones, check me out and what not. These individuals are the reason for the one star review. They are very rude, condescending, will do the minimum required and act as if I am wasting their time to call in and ask questions. Which to me translates to shut up pay us and take your damned pills.
Pilisa Evans
-Google user
2 years ago
Went to pick up my daughter's prescription and was told it wouldn't be there until after 3 that day, when I went back I was told "oh it'll be here tomorrow". We went back a couple days later and we were told "we don't have...Read More
Went to pick up my daughter's prescription and was told it wouldn't be there until after 3 that day, when I went back I was told "oh it'll be here tomorrow". We went back a couple days later and we were told "we don't have that in stock, we have to special order it." Why wasn't it ordered already the first 3 times I asked for it? Also, it's hydrocortisone cream? A very common medication. Thankfully, Kroger pharmacy came through. Just go there instead.
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