We have been with West Allis since 2017. They’ve always been friendly, professional, and efficient. However, that was when we lived in Bay View. Since we moved further west into Waukesha County, I feel the service has dropped a little. For example, they used...
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We have been with West Allis since 2017. They’ve always been friendly, professional, and efficient. However, that was when we lived in Bay View. Since we moved further west into Waukesha County, I feel the service has dropped a little. For example, they used to be pro-active in scheduling annual maintenance for air conditioning and heating systems, but the last 2 years that has not been the case. Recently, I had an issue with water coming out of the drain hose for the ac unit. They came a day after I called, which was fantastic. However, the problem persists. I called back to explain this and ask for another tech to come out, but was told it would be a couple of weeks. Again, not the end of the world as the unit still runs and we can handle the drain hose issue for the time being. However, this one minor issue is indicative of a larger issue when it comes to my perceived decline in their customer service, especially for long time loyal clients. Overall, still a great company and this could just be due to the distance I now live from their home base. But I feel I need to probably look closer to home for a company to service my unit once my annual maintenance contact is up.