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About

Best Buy is an electronic store in Madison, WI.

Best Buy Review Summary

The summary was generated by AI, based on reviews.

Pros

This Best Buy location offers a wide selection of electronics and gadgets, with knowledgeable staff available to answer questions and provide recommendations. Many customers appreciate the convenient location and ample parking. The store is well-organized, making it easy to find what you're looking for. Additionally, the prices are competitive, and the staff is willing to price-match with other retailers.

Cons

Some customers have reported long wait times for assistance, particularly during peak shopping seasons. A few reviewers have mentioned that the store can be overwhelming due to the vast selection of products. Additionally, some customers have experienced issues with returns and exchanges, citing difficulty in getting help from staff.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.4/5

Best Buy Website: 4.5/5

Trustpilot: 4.1/5

Facebook Reviews: 4.3/5

Initializing review summary...

Reviews & Ratings

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(3319 Reviews)
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Queen Slay
Queen Slay -Google user
10 months ago
Never go to this location on the East Side and try and get anything installed by them!! I wanted to change my car radio in my jeep. I went in told them exactly but I want it. We pick something out then they told me...Read More
Betül Kırcılar
Betül Kırcılar -Google user
2 months ago
This BestBuy is awesome! All the employees so helpful and smiling! We got a laptop for my gf. Thank you Brady, he was so helpful.. We come here like 5 times to check new thinks and every time he helped us a lot 🥲 ...Read More
Garrett Galen
Garrett Galen -Google user
a week ago
They do a good job of managing the queue of customers to ensure everyone gets assistance. Took a few minutes after arriving to get help, but never felt rushed and the associate was very helpful answering my questions. Love BB with all of their product...Read More
Joey Thomas
Joey Thomas -Google user
a month ago
Although I was not greeted when I first entered the store Or acknowledged when I left, I worked with a guy named Sam and he was incredible. He walked me through the process on my product for my wife’s birthday and rewards points And was...Read More
Tasha Thompson
Tasha Thompson -Google user
a month ago
Had to go in store to buy a toner for my printer, so I order online. Ended up ordering some thumb stick cover things, TJ was very helpful and got it ordered fairly quickly! Appreciate the fast service.
Dan Hellenbrand
Dan Hellenbrand -Google user
3 months ago
I have had my appointment cancel 2 weeks in a row. Because they had a tech call in same story both times.The day I was going in. Then they tell me I have to reschedule 2 month later. I have never seen a company tell...Read More
Keenon Morris
Keenon Morris -Google user
3 months ago
Great store with a new look. I went in to browse the store and did see something that caught my attention. Very well lit great customer service and new arrival of the newest electronics. A little out of my price range, but it is still...Read More
Kyle stauffacher
Kyle stauffacher -Google user
2 months ago
John is the man. Ended up doing our whole house of appliances and brought some family back to do the same, he really put some amazing deals on the table and had THE BEST customer service. I hope these guys realize how great of a...Read More
Cagri
Cagri -Google user
3 weeks ago
I went to buy a blender, and they didn't have one in stock. I had the same thing happen two months ago when I went to buy an airfryer. If they don't have the products in stock, why do they have these huge Best Buy...Read More
Mitch Carter
Mitch Carter -Google user
4 months ago
I unfortunately had a very negative experience from start to finish at this location. I went in to purchase a TV for my mom. Standing in the middle of the home theater section, I couldn't get assistance until an employee who happened to be in...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Planning

check icon Quick visit

Recycling

check icon Batteries
check icon Electronics

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments