Publix Super Market at Southdale Shopping Center West Palm Beach

This has been one of my more intersring reviews on Publix in comparison to others. Upon walking inside the doors of Publix what seemed like a smiling group of Publix associates were all just walking out of the store, including managers. I glanced behind me towards the parking lot and saw all of the associated, managers included, proceed to go and collect every shopping cart that was in the parking lot. I think it's great management to let your employees know that there isn't a job they would ask them to do if they themselves wouldn't do it. I took a few pictures of some department areas and wrote exstensive notes while shopping. Oh btw within 60 seconds of being inside the store we were greeted by a manager who asked if he could help us, we declined, and off I went to take pics and notes. Everything was great particularly the deli which looked very clean. The bathrooms unfortunately were not clean which is why this store didn't earn 5 star review. This is where things get interesting, a manager named Charles politely approached me, asked if he could help and then told me not to take any more photos of the store. I was slightly embarrassed as others could hear but that was it and the pics stopped. Then we started noticing Charles behind us, arms crossed, with a large frown on his face. After following us a few aisles I walked up to ask him why was he doing so. He responded by saying he was making sure I was no longer taking pics of the store. I explained to him that since he had already asked me not to that I had stopped. I then take my phone and notes out to let him know that I'm a very regular user of Google maps review and that I had earned a relatively high ranking within the local community. I then show him the notes I had taken so far which were filled with comoliments about the store. He seemed to cool down after understanding my motive for the pics but again asked that I stop taking any ubtil I get approval from corporate. I agreed shook his hand, paid for my items and left promising myself not to let this confrontation have an effect on my overall score. It didn't, this store was very clean and well-maintained, except for the bathrooms weren't clean. (I will post an update if Iearn more about this "photo" rule)

They allow you to launch your own kayak with no fee. I asked the lady at the rental place if they had stickers for sale and she gave stickers for free. There were a lot of mosquitos in the shade but once I launched it was a very nice paddle. I saw several species of birds and turtles and something surfaced with a dorsal fin. Dolphin probably, or maybe a bull shark?

We live just down the street from the Publix at 828 Southern in West Palm Beach... we've shopped at Publix since we moved to the area over 30 years ago, spent thousands at the stores...and this is the first time I've written a complaint, until November 24 about my experience just a half hour before store closing.I have a number of items I buy that I recognize come up on "buy one get one" every few weeks. I thought the Gorton's fish had again come up again so I grabbed a couple packages. After checking my receipt I saw I didn't get the pricing so I walked back into the store and back to the freezer cases where I saw the big BOGO stickers for frozen shrimp placed on the shelves that had the fish fillets I wanted. Note The pictures below. While there were signs on the shrimp, they were also placed on the fish nowhere close to the shrimp.I want back up to the front of the store and captured the closing manager's attention and said I would be returning the fish because the signs misled me. She said curtly, "You just go over there and return them, we've had complaints already on that today."I've been shopping at that store for over 10 years probably 2 to 3 times a week. I didn't see any reason to be treated any way but with courtesy given the error was understandable on my part.First, if she knew there were signs misplaced It would have taken her all of about 90 seconds to remedy it.Secondly, she said the signs are right next to the shrimp, when there were no shrimp on the shelf that was signed. So she was placing the blame on the customer there.Thirdly, the customer isn't always right, but courtesy and an apology is never a bad first step.My wife has been doing most of her shopping at Aldi lately, just because the prices are so competitive there. I've had children that worked at Publix. I worked with Publix as a contractor for a number of years. I have estolled the virtues of Publix, including their focus on customer service, product quality, and store cleanliness. I have given nothing but five-star reviews of Publix stores on Google maps (until today), and many of my postings are featured on Google.Courtesy and customer service are the only things that will be keeping Publix as a market leader in an uber-competitive low margin industry.I sincerely hope they don't set customer service and courtesy aside.On another note I did receive my refund for the two packages of fish. I did not expect the price guarantee to apply since the signage did have the other item on it, but in the past when a similar error happened other managers have comped the items. I did expect a level of courtesy I did not experience.#publix #failPrevious review:This is the Publix closest to my home and it has pretty much everything we need in the grocery and pharmacy side, even though it's one of the smaller Publix. Bakery, produce, and meat department are all good. Prices at the pharmacy are better than any other place I found in the region.

I have to say that, in my opinion, this store might be the greatest of all the others. This store is full of great and amazing food, all with alot of almost everyrhing! There is a lot to shop and looking forward to! While in here, there are many great deals to look forward! While their motto says, "Where shopping is a pleasure", it's definitely shopping is a pleasure.

Probably one of the worst managed deli departments I've ever been to. Despite the number of employees present, the service was extremely slow. The vegetable trays were almost all empty. The guy who served me, couldn't understand anything I was asking for. I asked to have my sandwich grilled, which I saw him do but my sandwich did not come out hot and grilled. The coke dispenser ejected sprite instead of coke. This was a big disappointment. I would not go back.

Worst experience at any Publix I've ever had. I went in with my boyfriend to get a pub sub. We walk up to the place where you order, and a worker had to point to us as he looked to the sandwich worker to indicate that people were waiting, then she mozied on over, and didn't say a word as she looked to my boyfriend for his order. He ordered a Havana Bold, and she said they were all out. No problem, it happens. He ordered a ham and cheese sub, the whole time not a single word said to him. She weighed it, labeled it, handed it to him, then walked away. I was clearly standing right next to him, and then after she chatted with a coworker for a moment, she noticed us still standing there and went "oh, I thought we were finished" with a terrible attitude. I ordered turkey and provolone cheese on white, to which she said "you want WHAT?" very rudely. I told her "you know what, we are finished" and left because I couldn't deal with the attitude. Again, can't believe this happened at Publix.

The Southdale Publix Deli (sub shop) is a nightmare. I have placed 3 online orders this week all for the purposes of beating the lines. Not once was my order ready. In fact, when I arrived 10 minutes AFTER the time I was told the food would be ready, no one had even looked at my online order. It wasn't hanging from the line (nor were the 20 other online orders. They were still in the printer). Additionally, I don't speak Spanish and because of that it took 3x longer to make the subs than it should have because I had to use sign language to explain what I did and didn't want in the sandwich (in the order I created ON LINE). It's just the worst customer service ever. Literally no one in the deli cares. They look at you like you are bothering them for asking them to make the sandwich... 3x this week Publix. GET IT TOGETHER.

I purchased Gatorade, Coconut Water, and Water. I have a small cooler and took some ice from the Sida Vending Machine this morning. Blanca approached in a very disrespectful manner, very unprofessional. She's definitely not college educated and doesn't speak proper English. I was not treated any better at the Register. I guess Publix will bankrupt if we take some ice from the Soda Machine. She should watch her mouth if she wishes to keep her job. Avoid this place and take your business elsewhere!

I was very disappointed on Friday at the deli around 11:30 am. Standing in line at the deli, waiting patiently for a chance to order my sub. I finally get to the front of the line, and no one says a word. Saying I will be right with you or something like that. In any event a Hispanic woman says next in line and a Spanish guy walks up from behind me and they speak in Spanish and she proceeds to serve him. I finally asked the African American gentleman were there two lines? and he told me no just one. That's when I told the lady why she would say who was next when I was standing right there in front of the line? Very disrespectful. I won't go back there again for sure. Spoke to the female manager on duty, but all she wanted to do was take me to the deli manager, and I lost my patience for that.

The managers do a great job with their staff! It shows when I always see the employees assisting anyone that needs it. If something is missing from the shelf, they are always helpful. And when you see the managers on the floor helping as well, there is a lot to be said about them! It's refreshing! Thank you Southern Blvd Publix. Btw, I'm at this location at least 8xs a week!

This would have to be the worst Publix in the State of Florida. It feels dirty. The isles are super crowded and it feels like you're walking through a maze. But the worst part is the customer service. One quick example; i walk in the store to get some antibiotic ointmen for a child that had cut his finger. I caught the first employee i saw and asked him where to find the ointment. His response was, "you have to go to customer service." I understand that it's west palm beach but I know from experience that our publix employees are trained well and know how to treat customers no matter what city it is. It's been like this for years, so I can only figure they make so much money they don't need to change.

This Publix is conveniently located on the east side of i-95, and it is on Southern Blvd that heads directly on to the island of Palm Beach. However I have noticed that the employees in the deli intentionally move slow when they're tending to customers. They snack section by the subs (like where you get your banana pudding, juice, and cheese with crackers) is never stocked either. They should keep in mind how important this location is and the amount of traffic that comes through. I had a hiccup with a lady at the bakery because she was not patient as I looked for a cake. I was livid because she spun around and she didn't hide her, "I don't have time for your $h!+ attitude". I kept my composure I politely thanked the other bakery lady for offering her help and for being patient by performing excellent customer service. I left to another and purchased a cake elsewhere. The food here is always fresh and it's my go to because it's my exit off 95 from work. The customer service in the deli and bakery needs improved though.

I love the deli food and sandwiches, but this location is so slow. There are usually 4-5 staff behind the counter, and usually only one of them is actually working. I feel bad for the hardworking staff member who has to do everything while the other 4 just putz around. This is not just the observation from one visit, this is what I have seen consistently for over 1 year.

Upon entering the store it was clean and looked organized. I went to use the restroom, which was also clean and neat. As I made my way to the front, I met a really nice associate, he made me feel very welcome. After my conversation with him, I made it to the front when I seen what appeared to be two managers working on a display, they looked right at me, I spoke they said nothing, but no worries. My cashier was named Briana, very nice and very professional, all smiles and I was happy to know I pronounced her name correctly 😃. Except for the managers not saying hello, this was a great experience

It’s bad enough that this store is always out of what I need, but after the experience today, I’ll make a point never to go here again. They allowed one customer to hold up the line for 20 minutes as she separated orders and added/deducted items. But that’s not the real problem. This review is about how another cashier opened at the direction of her supervisor (due to the delay in my lane) and instead of helping me transfer my small load of groceries over (I had already been stuck in line between customers for 15 minutes!!) the cashier took all the people behind me. It was over 20 minutes before I was able to get through the line with no apology from the lead staff person. Common sense tells you to help the person who’s already been waiting!! There truly is no more good customer service in the world anymore.

The true meaning of "Where Shopping Is A Pleasure". Been going to this Publix for 25+ yrs and no matter what kind of day the Employees or I are having, they Always seem to put a kind smile 😁 and words into place. This Publix has done a Super job with keeping up the Customer Service training. As the years have gone by I've seen many of the same employees Grow, Get Promoted and Still Continue with a Smile 😁 along with the Publix Family. The turnover is very minimal and it's nice to be remembered by name from the employees, which is rare these days. This location has always been well stocked, organized and clean.It continues to be a shopping pleasure every time I go to this Publix Pharmacy or the Food store.🛒 Enjoy Your Shopping 🛒

I placed an order for a cake for my daughter a week and a half in advance. I arrive to pick up my cake and they said it doesn’t exist, thank god I had my receipt since they were making it seem like there wasn’t an order. One of the bakery employees says sorry there’s no cake and the decorated isn’t in today. Basically, tough luck. The “manager” then comes to me and says sorry we don’t have it I don’t know what happened, again basically saying tough luck. I then start to obviously get annoyed and there were other customers and they say that best they can do is “try” to do the cake and that it would take over an hour. It’s my daughters birthday, we have people at home waiting and we have dinner reservations. The manager just nonchalantly keeps saying you have to wait. As if this is my fault. INCOMPETENT. Never getting a cake from here again.

When Walter is on duty everything runs smooth and efficiently. It’s 2:40 PM on a Thursday and He is off today and they have 6 cashier lanes open and lines going well into the shopping isles on each one. Cashiers are doing their best to keep up but they have limited support here today. I’ve never seen anything like it at this location. Three people are standing behind customer service ‘working’ and it looks like they are on their personal phones. No leadership is on the cashier floor. Walter, I’ll be back to shop when your back sir!!!

I just wanted to write a quick rave about the Catering Staff at this store. They may have been a little late on delivery of our order (it was a busy Saturday), but they made up for it with quick communication and problem-solving. I was truly impressed. In terms of food: we had 10-15 box lunches delivered. All prepared well - the food was great! Thanks, team!

I would never review a normally Publix because I think their all amazing but this one is a little different considering it’s not Miami and it’s the last one before you hit the beach in the mornings in a cafe(Cuban coffee and everything that normally comes with that) I’ve seen this in Miami but never in palm beach. The line in long especially on cold days so be ready and patient or pay triple the price. The prices around this area is worth the wait!!

I go to this Publix regularly and as of the last couple of months it has kinda gone down hill. They barely have certain things in stock anymore and the things I normally get they no longer carry. I get sushi every Wednesday and they don’t make enough for the $5 Wednesday sushi deal and now they are no longer putting wasabi and soy packets in there?!?!? Then it seems like the sushi is rushed and easily breaks apart anymore, and the ratio is always off . Either too much avocado or too much fish. 5 months ago the sushi was great !

I was taking my groceries out to my car and the nicest, most polite young lad asked if he could help me with my groceries. His name was Alejandro I believe. I can’t remember how to spell it. I am so sorry if I got it wrong. But he was so nice to ask and I want to give him recognition. You can’t find customer service like that anymore. Just wanted to say thank you for being so nice! What a great young man.

I have been there more than once for sandwich, I know well about cheese and the kid that was doing my sandwich was not having a good and make it with another cheese and fast because was the end of the day and I saw part of chicken tenders flying everywhere. I was disappointing that why I avoided going to this Publix. Unfortunately I haven’t been lucky there. And that one is the closest to me. But the other two in town is worth a farther drive.

I just moved to the area, so first time buyer...I evidently was looking lost pretty much the whole time I was in store and an employee, I'm sorry I didn't get your name, offered to guide me to what I needed so I could get out quicker. It certainly wasn't his job, he worked in seafood but it was nice having someone be nice to me for a change. Usually everyone looks like they don't want to be there and they can't stand the fact that they have to care of you. Calling all cashiers-if you don't enjoy talking with people then quit. Most of us hate grocery shopping any way, so we don't need your attitude cuz we interrupted your gab fest with the bagger. Even it's your "job" to scan my items. Please don't act like I should be grateful that you were there. Quit, I'll gladly take your job. Ask any of my customers at my job (cashier at a gas station) they come cuz I'm there. They look for my vehicle. Don't be surprised if you do come if there are 5 or 6 in there just chatting away with me. All my customers are happier when they leave then when they came. Most say it's the most interesting and fun part if their day. So if you can't stand being nice-quit. Otherwise store is awesome. Thank you seafood guy.

One of the worst Publixes around in my personal opinion.Let me be clear, that is NOT because of the employees. They're great.It's the selection. What they have/don't have. Cleanliness of the store, things of that nature. The store Could definitely use a Publix face-lift/remodel..I thought it would've happened by now as it's one of the older stores. But no. That couldn't happen either. Corporate seems to want it to rot.

My father owns a house by the water and have visited this Publix for over 10 years. The end of last year the place got remodeled and no where near as 'dirty' as other reviewers are saying. What does stand out about this place is compared to other Publix supermarkets it's smaller. I originally was going to review it as a 4 stars but decided the size should not force a lower score and changed it to a 5. Even updated some picture at the time of the review.The bakery here is clean and bright as well as the vegetable area. The pharmacy is also clean, well lit and staff is very helpful. They have not added (yet) a self check out. One of the reason I go to Publix over other food stores is thier buy one and get the one free. It varies day to today, so what you see today, may not be there tomorrow. In terms of parking, the front of the shopping center is very big and lit well at night.EDIT: 6/1/2016 They repaved the parking lot and (arrows and parking markers).

The handicapped parking is excellent right in front of the store. The electric scooters however are on the other side once you enter the store. Not a good idea. I feel there should have been more options available in the meat dept which was my purpose for coming to the store. There was only 2 shrimp tryas to chose from. Three ribeye steaks to choose from. Two T-bone steaks to choose from. I don't know if I was late since it was Sunday afternoon or if this is always the way it is. But the store was clean and not busy at all. Although there was a line the cashier was fast. I only waited about 3 mins.

Poor service. Line of people at customer service. 1 rep behind the desk. Assistant manager came up, disregarded the line, took some other guy instead. I told her there was a line of people and we were all waiting. She responded snooty that it was the lottery line. Well the other lady was by herself, so wouldn't matter what line. No sense is sincere or empathy. Her name was Lisa. Then she just handed me off to another attendant. Great customer service Publix. I'll go elsewhere.

Very poor service in the deli. They could not make it any clearer how much of an obligation it was to make me a turkey wrap at 8:30pm. On top of it, they gave me 2 slices of meat. That's not an exaggeration either, I opened and counted after biting into nothing. I shop at publix because they're consistently great stores. The staff working the deli tonight were awful. Thanks for taking my money and serving me a lettuce sandwich. It was terrible.

Horrible experience... they served soups that were three days old. I tried to speak with the manager Lisa Torres but I had no success.Instead of apologizing and assure that this situation would never again. She interrupted me and tried to tell me that they ran out of the Friday soup and that’s why they were serving the Wednesday menu. When the staff had already confessed to all clients that as waiting in line that it was Wednesday soup.I highly recommend you to not show at this publix. I am a loyal publix shopper but I will never return to this location ever again.