This location sells expired food, double check the expiration date before you bring them home. They make you drag back the expired food to allow an exchange. When I asked for an exchange, not a single apology for their mishap but their attitudes were as...
Read MoreThis location sells expired food, double check the expiration date before you bring them home. They make you drag back the expired food to allow an exchange. When I asked for an exchange, not a single apology for their mishap but their attitudes were as if I inconvenienced them. So disappointed. Albertsons used to excel in customer service, not so much anymore, at least at this location. The female employee at the self checkout was very abrupt and borderline rude. I asked if the manager was available and she said no. I truly believe only telling the manager who has power to make changes then the store may improve. This lady asked me what I would tell the manager. I told her I don’t want to repeat myself and only want to speak to manager. She chided me for not telling her. What the hell has happened to customer service? If I don’t want to tell you, I don’t want to tell you, lady. I didn’t want to deal with her so I went to one of the checkout line, low and behold, the manager was doing the checkout. I expressed my frustration and he listened. I just hope something changed at this location.
Reading other reviews posted about this store, apparently expired food is a norm here. May be incompetent management is part of the problem. What a shame!
Edited: I appreciate your response to my review, however you don’t really expect me to spend the time to complain to your director, do you? Your director if he/she is doing his/her job right, then he/she should be reading these reviews and take action accordingly. If i were working at your store and I want the store to have customers’ loyalty and thrive, then I would talk to the “director”. As a customer, I just take my business elsewhere, there are plenty of other stores with better prices and much better customer services. I hope you realize that.
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