Have been coming to this Costco for 3 years now, but in the past few months it has gone rapidly downhill, especially on the self-checkout. On 3 of the last 4 visits when I've used self-checkout, it has slowed me down so much with issues...
Read MoreHave been coming to this Costco for 3 years now, but in the past few months it has gone rapidly downhill, especially on the self-checkout. On 3 of the last 4 visits when I've used self-checkout, it has slowed me down so much with issues with the machinery that I would have been faster lining up for regular checkout. I get it, stuff breaks down, so the occasional inconvenience is understandable, but this is almost every time now. Yesterday was definitely the worst experience though, and it was entirely due to the staff member overseeing the self-checkouts. I scanned an item and placed it in the area where it should be placed, but the machine did not recognize it had been placed there. The only option for me to be able to continue scanning was for me to select the 'request assistance' button, so I did that. The woman who was overseeing this area was busy cleaning a checkout nearby but did not look up until I had been waiting a while. I caught her eye and she shouted across to me: 'You need to scan it.' I told her I had scanned it already but it wouldn't accept it. Then she said I had to place it in the area where scanned items go, so I told her I had done that too. She remained over the other side of the checkouts so her final shout was: 'Don't you want the item then'? I responded that yes, I did want the item, and yes, I had scanned it and placed it where it should go. Only then did she put down her cleaning materials and walk over to me. Her entire attitude was very unhelpful and this seems to be representative of the attitude of many of the staff on the self-checkouts. I have had some speak to me as if it's my fault that something doesn't have a bar code that will scan, and that they are fed up with dealing with all these issues. I have started to shop in other Costcos recently, but it's frustrating as this one had been my preferred store. I come back occasionally to see if things have improved but they haven't. No idea what has happened as before the past few months I had never had a single issue with self-checkout at this store. Please improve your staff training, especially on the self-checkout area.
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