Usually I think Costco treats its members at a high standard so my recent experience didn't match my expectation. We ordered three pairs of glasses for family members (yeh, we are near-sight family..) and when we pick up, we were only given two, saying the...
Read MoreUsually I think Costco treats its members at a high standard so my recent experience didn't match my expectation. We ordered three pairs of glasses for family members (yeh, we are near-sight family..) and when we pick up, we were only given two, saying the third one was not ready. I checked after one month, and was told the 3rd pair was already there when we picked up the two. I understand occasional overlook, what motivated me to this review is the rude tone of the guy who answered my phone. He didn't apologize as if it were my fault and I didn't feel he care this matter at all. While, if this is your department job where you get your salary, then you need to care, at least pretending it. I later want to double check the glass is physically there so I called again. A lady answered the phone and I feel she was understandable and polite. That's why I give 3 star instead of 1 star.
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