I changed all 4 tires on my car here. I ordered tires online and they were delivered within even 12 hours. However, scheduling for installation was a challenge. The earliest available time slot was 2 weeks later, which was unreasonable. Reaching them on the phone...
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I changed all 4 tires on my car here. I ordered tires online and they were delivered within even 12 hours. However, scheduling for installation was a challenge. The earliest available time slot was 2 weeks later, which was unreasonable. Reaching them on the phone was a nightmare. It's an endless loop of getting tossed around back & forth in their ARS system. I was lucky to finally get connected to an actual person who was able to find an earlier spot and move up my appointment. The ordeal began on the day of the appointment. I arrived on time, but the wait was almost 3 hours. When they finally got to my car, it took an hour to do the job. By then it was dark, and I couldn't check the details of their finishing. Later, I found in the broad daylight so many deep scoffs & scratches on my aluminum wheels that weren't there before. The hub caps were not even correctly put back on. The hub caps are supposed to immaculately align with the design of the wheel spoke pattern, but now it's completely off. The lack of finesse in finishing details doesn't just stop there. Immediately afterwards, the TPMS light is on which had never appeared before. I never knew there was such an indicator light. I took the car back there, but they just checked the tire pressure and said there was nothing wrong with the air pressure. True that air pressure was normal and may not be the cause, but that means there must be something else in what they did that altered the setting, which triggered the indicator light. Moreover, the steering wheel is now rattling a little at around 50-60 miles, which had never happened with this car. Now, I've been trying to reach them on the phone to address the issue to no avail. As usual, it's almost impossible to get through to them.