Short version: Cashier was bad, pizza was bad, covid precautions were bad, manager made it up to us.
Initially, I was inclined to give this Pizza Hut 2 stars. The cashier who gave us our pizza were his mask intermittently which, during this covid pandemic, is...
Read MoreShort version: Cashier was bad, pizza was bad, covid precautions were bad, manager made it up to us.
Initially, I was inclined to give this Pizza Hut 2 stars. The cashier who gave us our pizza were his mask intermittently which, during this covid pandemic, is simply unacceptable. We didn't realize it at the time, but we weren't given a receipt either. When we got our pizza and cheese bread sticks, they was warm, not hot, and did not feel fully cooked. The only reason it would've gotten 2 stars instead of 1 is because of the generous toppings we recieved-I don't think I've seen this many toppings on a pizza before. We were hungry and didn't want to complain, so we just ate it.
After eating the pizza, we realized that we didn't get marinara with the cheese bread sticks. We decided to go back in to ask for it, and ask for the cheese bread sticks to be reheated. The cashier reluctantly gave us the marinara sauce and offered to only microwave the remaining cheese bread sticks, which we accepted.
We were unable to finish the pizza, and were still hungry, so decided to get another order of cheese bread sticks, and make sure they were actually hot before accepting them. We went in for a third time and placed our second order, but this time there was a woman complaining with another employee with very similar complaints to us. My dad supported this woman's arguements, and she went and got the manager. The manager told us that if we provided a receipt, we would be refunded for our order.
We finally realized that we were never actually given the receipt. However, the manager seemed very tired, couldn't find our receipt, saw our digital order confirmation, and refunded us anyway. She left, and we continued to wait for our cheese bread sticks. The employee apologized to us, told us she made our order a double cheese bread sticks, and didn't charge us. This order was hot and well made, and we enjoyed it much more than our previous order.
We also trust that the manager will get the employees to be more vigilant about safety precautions, particularly during this pandemic, but I would still be cautious and encourage their no-contact option when possible. It is because of how the manager handled the situation, even when she seemed very tired, that I am giving 5 stars.
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