Let us start by saying we never imagined a roofing company and John Knowell, Project Manager, being so remarkable. We started our process with an attic leak. We called four roofing companies and John from Mayhem not only returned our call in a...
Read MoreLet us start by saying we never imagined a roofing company and John Knowell, Project Manager, being so remarkable. We started our process with an attic leak. We called four roofing companies and John from Mayhem not only returned our call in a timely manner, but came out the same day. The other three companies were not readily available for days.
After inspecting our roof, John discovered we had hail damage. John explained that he would be glad to call our insurance company, explaining the scope of the damage and begin the claim process. Mayhem worked with our insurance company to for a full roof replacement. We are extremely satisfied with the quality of work and timely manner in which it was done. John’s knowledge of the process and weather events relating to insurance coverage is second to none. He meticulously walked us through the paperwork and phone calls’, explaining the process and what was required and how much everything would cost. He also was here daily overseeing the project.
Our good fortune did not stop there. The Mayhem install team was awesome. They showed up on time as promised and worked 11-12 hour days to complete the work. They were attentive, courteous and totally focused on doing a thorough job. On top of that they did a thorough clean-up job each day, assuring most of the roof debris was picked up off the ground. The final clean-up left our yard looking like it did before they started.
John, was the most professional, well-mannered and honest person in this process. Everything from products, scheduling, cost and delivery were just as he said they would be. He was helpful in all aspects of the sales and delivery process and we never felt pressured.
We had a small rain and snow storm immediately after the roof was completed. Obviously, there are no more leaks and the roof looks spectacular! We are extremely pleased with our Mayhem experience and highly recommend them to others. We give them 5 stars.
Joyce Prosser & Richard Morris, Blythewood, SC
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