I’ll start off by saying I’ve never gone to Sawtooth for the hospitality or customer service. They are not very welcoming, nor do they go above and beyond to serve you. After speaking to the owner a few times, it makes perfect sense. She’s quite...
Read MoreI’ll start off by saying I’ve never gone to Sawtooth for the hospitality or customer service. They are not very welcoming, nor do they go above and beyond to serve you. After speaking to the owner a few times, it makes perfect sense. She’s quite angry and unpleasant, and that is the environment she promotes. Every time we’ve gone in, my wife and I say we’re never going back, however, there is one item on the menu that we crave from time to time. Sunday we had that craving, unfortunately the kitchens execution was lacking. Most of our food came out burned and over fried. After mentioning that the food looked burned the server told us that’s just the look the batter takes on after being fried, since there is sugar in the breading. Seems reasonable and makes sense, but they were in fact burnt. Like I said we have ordered these many times and these were pretty much inedible. My sisters boneless wings were also burnt and they do not have that breading on them. After mentioning it to the server again, she went and talked to the owner. She came back to tell us that Shelly would not do anything for us, because that’s just how they are. Again…I’ve had these many times, and it’s not how they are. If Shelly would have made any effort to come over to the table and acknowledge us, she may have thought differently. Instead she sent her poor server back to deliver the news. I didn’t want anything for free, but maybe some more food that was properly cooked. No initiative to remedy the situation was taken, and we left hungry.
My expectations were not set very high, but damn, Shelly really drops the ball in every aspect of restaurant service.
Identifies as women-owned 
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