This hotel was disgusting! The entire 3rd floor hallway smelled like cat urine! It was so strong I asked to be moved to another room and was told no due to nothing else being available. The room itself was disgustingly dirty, crumbs on the floor,...
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This hotel was disgusting! The entire 3rd floor hallway smelled like cat urine! It was so strong I asked to be moved to another room and was told no due to nothing else being available. The room itself was disgustingly dirty, crumbs on the floor, dirty spots all over the bedroom walls, and the refrigerator looked like it was never cleaned. I took pictures and brought them to the front desk clerk and explained we also saw 2 bugs on one of the beds. I informed him I was canceling my reservation for the remaining nights and checked out immediately. I was not even there for two hours and the front desk clerk told me I had to pay for that 1st night even though I was NOT staying there and checked out within 2 hours of checking in. That’s absolutely ridiculous!! I could not even stay in the room, due to the hotels negligence and lack of cleanliness, I need to be refunded the full amount!! After driving 13 hours to New Jersey, at 12am I was stuck having to look for another hotel, while traveling with 2 children. I have yet to speak to the manager of the hotel, whom I was told would contact me. I called several times and keep getting the run around! I would never recommend this hotel. I also reported the smell to the health department, that’s how bad it was. The hotel lied and said upon review there was no smell which is an absolute lie! Rep on IG app informed of what the hotel’s response was, they saw my complaint and still has not contacted me. Extremely poor customer service, it’s been 6 days with no response from hotel manager and no resolution on getting refunded for a night I should not be held accountable for.