I travel extensively for business and try to stay exclusively at Marriott properties. I often stay at Springhill and Courtyards, and had high hopes for my experience at the Marriott Cool Springs near Franklin,TN. Needless to say the condition of the property is extremely disappointing.
Looks...
Read MoreI travel extensively for business and try to stay exclusively at Marriott properties. I often stay at Springhill and Courtyards, and had high hopes for my experience at the Marriott Cool Springs near Franklin,TN. Needless to say the condition of the property is extremely disappointing.
Looks nice on the outside, the M-lounge was pretty nice. The room is so worn as to be cringe-worthy. Cabinetry is nicked with large chips visible in the wood, doors don’t stay open or shut on cabinets, it looks like several keg parties have been thrown in here at some point in it’s past, and the iron had rusty brown liquid coming out of it. The back of the desk chair wouldn’t stay in the vertical position . It’s as if someone leaned back, bent the mechanics and support in the chair and now it’s a perpetual recliner.
Am I missing something? If you pay $200-$300 a night for a room shouldn’t it at least meet a minimum standard—clean, functional and not appearing as though it has been the venue for multiple keg parties?!?
Trip type
Business
Travel group
Solo
Rooms: 2
Service: 3
Location: 4
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