Worse insurance company ever. I was a victim of a hit and run and they initially denied my claim stating the events as described didn't match the damages. Ironically after I filed a claim with the Department of Insurance there was a new investigator assigned...
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Worse insurance company ever. I was a victim of a hit and run and they initially denied my claim stating the events as described didn't match the damages. Ironically after I filed a claim with the Department of Insurance there was a new investigator assigned and now it is approved. It has take 3 weeks!! I have called to request my own 911 call log, requested my police report, and called the surrounding business making an attempt to get video footage of the crime. This insurance company is a scam!! I am going back to USAA!! NEVER USE THIS INSURANCE COMPANY!! Oh, and now that my car is in the shop they are insisting I use aftermarket parts!! My car is 2017!! These parts are readily available!! Count your days Encompass!! Count your days!! They should be shut down.
Monica Vallejo and Gabriel Rivera are the WORST AGENTS!!!!!!!!!!!!!!!!!!!!