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About

Starbucks, the premier coffee shop in Franklin, TN, offers a wide range of expertly crafted coffee drinks and delicious breakfast options in a cozy atmosphere. As a popular cafe, we're dedicated to providing a welcoming space for friends and colleagues to meet, work, and relax. Enjoy our signature roasts, seasonal flavors, and freshly baked pastries at our convenient location on 555 Cool Springs Blvd. Take advantage of our free Wi-Fi and make us your go-to internet cafe. Whether you're in the mood for a rich espresso or a satisfying breakfast, we've got you covered. Visit us today and experience the Starbucks difference!

Starbucks Review Summary

The summary was generated by AI, based on reviews.

Pros

This Starbucks location stands out for its friendly and attentive baristas, who take the time to get to know regular customers and make personalized drink recommendations. The store is clean and well-maintained, with a cozy atmosphere that makes it a great spot to grab a coffee and catch up on work or meet with friends. The menu is diverse and offers a range of options for different tastes and dietary needs. Orders are consistently prepared quickly and accurately, even during peak hours.

Cons

Some customers have reported issues with parking, as the lot can get crowded during peak hours. A few reviewers have noted that the store can get noisy, making it difficult to focus or hold conversations. Additionally, a small number of customers have reported inconsistent drink quality, with some drinks being made incorrectly or not to their liking.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.4/5

TripAdvisor: 4.5/5

Foursquare: 4.3/5

Facebook Reviews: 4.6/5

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Reviews & Ratings

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4.3
(1100 Reviews)
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Steve Figueroa
Steve Figueroa -Google user
2 years ago
Partner was confusing, maybe she's new? It didn't matter. She was forgiving. She was new, its not her fault! Why I gotta do her like that!? Anyways, the Starbees service was fast and reliable. In the end, I walked away happy. Service Take out Meal type Other Price per person $1–10
Isaac Hite
Isaac Hite -Google user
2 years ago
I like to hang out and work on my computer in the afternoons. The atmosphere is nice, and it is usually very clean. People are nice too which is kinda surprising nowadays. Also they are open till 9 which I love. Service Dine in Meal type Dinner Price per person $1–10
Ramona Jones
Ramona Jones -Google user
3 weeks ago
Wow, just WOW! I’ve never been ignored so badly in my life by 4 people all at once. Walked in at 7 with no one in the store and maybe a couple of cars in drive thru. We said hello and one...Read More
Debra Myrick
Debra Myrick -Google user
3 months ago
The staff is friendly. Great seating options. The issue is the temperature. I’m here on a December day and it’s 35 degrees outside and the air conditioner is on inside. I’m freezing! I stayed as long as I could stand it....Read More
Suhas K
Suhas K -Google user
a month ago
They misunderstood the size of my drink, no issues. But when I told I ordered VT the guy just threw away a brewed coffee. Was that necessary? If you cant offer it to me, why not give it to next drive threw person for free?...Read More
Briana Ramirez
Briana Ramirez -Google user
2 months ago
I just love this Starbucks. I been going for 7 years and they rarely but sometimes have staffing issues in 7 years probably experienced like 3-4 times… I’d say that’s pretty good. Food: 5 Service: 4 Atmosphere: 5
Pete Yoder
Pete Yoder -Google user
3 months ago
This location is great! Would like to point out that they somehow sometimes remember my name when I’m ordering, I’m not sure how they do that but I’d be interested to know 😂 thanks for the great customer service and delicious coffee that Starbucks is...Read More
Kamiran Ibrahim
Kamiran Ibrahim -Google user
3 months ago
I have come here many times.. however today I ordered mobile. I went down I noticed my bakery items were ready .. but not my coffee. Anyways, it supposed to be finish by 4pm the baked goods were ready by 3:50pm when I got there,...Read More
Eden Salmi Gindi
Eden Salmi Gindi -Google user
a month ago
I bought coffee from them and after Two hours I asked for a cup of ice And they refuse to give me! So rude! It’s just cup of ice! They told me that I need to order something again To get just ice, not even...Read More
Ann-Marie
Ann-Marie -Google user
4 months ago
Waited in the drive-thru line for 20 minutes for one drink. Found out they were out of peppermint syrup so no peppermint mocha. How is that possible at 10 am on a Monday morning? It's December 2nd... No apology for it either. Very disappointing.

Features

Service options

check icon Outdoor seating
check icon No-contact delivery
check icon Delivery
check icon Drive-through
check icon Takeout
check icon Dine-in

Highlights

check icon Great coffee
check icon Great tea selection

Popular for

check icon Breakfast
check icon Lunch
check icon Solo dining
check icon Good for working on laptop

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom
check icon Wheelchair accessible seating

Offerings

check icon Coffee
check icon Prepared foods
check icon Quick bite
check icon Small plates

Dining options

check icon Breakfast
check icon Lunch
check icon Dessert
check icon Seating

Amenities

check icon Restroom
check icon Wi-Fi

Atmosphere

check icon Casual
check icon Cozy
check icon Trendy

Crowd

check icon College students
check icon Family-friendly
check icon Groups
check icon LGBTQ+ friendly
check icon Tourists
check icon Transgender safespace

Planning

check icon Usually a wait
Accepts reservations

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Children

check icon Good for kids

Parking

check icon Free parking lot
check icon Free street parking

Other

check icon LGBTQ+ friendly