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Call Direction Website Reviews

About

AT&T Store is a cell phone store in Framingham, MA.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.8
(254 Reviews)
5
4
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2
1
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Paul Sarkis
Paul Sarkis -Google user
2 weeks ago
Miguel was great. Showed me all the new phones but didn’t do the hard sell. Did the transfer of all my data from my old phone to the new one. Totally seamless. Actually had a good retail experience.
Dorothea Griffin
Dorothea Griffin -Google user
5 months ago
I had to transfer all my Apps and Data to a new phone and I was nervous about backing my data up. An employee named Jessica was so helpful and patient with me. She gave me some new and helpful information about my new phone. Very...Read More
Gabriel Reynoso
Gabriel Reynoso -Google user
2 months ago
Cristobal J. is very knowledgeable and professional. He was able to resolve an ongoing issue I had with my previous cell service company and I am now an extremely happy AT&T customer moving forward.
Linda Ferguson
Linda Ferguson -Google user
4 months ago
I just want to say thank you so much to Thao At the Framingham store, he was so helpful. He went above and beyond for me and I can’t thank him enough. Such a pleasure working with him. ! Thank you so much again for...Read More
Amy Merrill
Amy Merrill -Google user
8 months ago
I went in to have them set up my new iPhone 16 Pro Max, Chris did a fabulous job! I am very pleased. Brian, and Keenan the Msnger are Fantastic too. Great service!
Christine
Christine -Google user
10 months ago
Had a very positive experience at the Framingham AT&T store location. The customer service manager was extremely helpful and took his time to explain the different phone options. He was very patient and kind in making sure I was able to actually distinguish the cellular...Read More
Alan Beckwith
Alan Beckwith -Google user
6 months ago
Today, Kinan helped us with a very complex billing issue. He spent 2 hours, sometimes using 3 different phones to connect ATT, FirstNet, and another store to work together. He was understanding and very patient, and explained everything he was doing. Thank you, Kinan!
Gabriel Faria
Gabriel Faria -Google user
2 months ago
Cristobal J at the AT&T FRAMINGHAM, served me very well, extremely satisfied. I really recommend this guy's work
Lyn Moraghan
Lyn Moraghan -Google user
8 months ago
I wanted to reach out about an awesome experience i had at your Framingham store, primarily due to one individual. His name is Kinan J., he was exceptional in his service to me, highly knowledgeable, and very professional. If you guys could clone him, AT&T...Read More
Matt Calandrello
Matt Calandrello -Google user
6 months ago
Kinan was fantastic not only showed compassion he was very knowledgeable helped everyone in the store ended up going above and beyond for me and stayed till after close making everything right
John Acton
John Acton -Google user
3 weeks ago
The employees at this AT&T store are very professional. I have bought all my phones over the years from this store.
Barbara Lima
Barbara Lima -Google user
9 months ago
Give Kinan J the biggest bonus ever please, great customer service, super friendly and helpful. He stayed over an hour past closing time helping my mother upgrade her phone, he was super welcoming and great customer service.
Joseph Fiandaca
Joseph Fiandaca -Google user
8 months ago
So I went into the store in Framingham and I just needed to charge my phone and Kinan over at this location was super helpful on the insurance aspect of att phones and the home electronics insurance as well. I will be for sure trading...Read More
Karen
Karen -Google user
7 months ago
Brian was very helpful in activating my new phone and transferring data from my old phone. Outstanding customer service that is rare these days. Thank you.
Alyssa
Alyssa -Google user
a year ago
Jayden (might have spelled it wrong) helped my sister with swapping her phone after she broke it and he was so amazing! Very polite and funny. Helpful and very knowledgeable! Outstanding service and conversation! You will not be disappointed working with him! Wonderful human!!
Anderson Pereira
Anderson Pereira -Google user
9 months ago
Chris was very attentive and proactive in helping me, he guided me through all my questions and resolved the problem with my account. An exemplary employee, everyone could be like him, he enjoys helping people.
Neil Roberts
Neil Roberts -Google user
a month ago
Brian helped me out - he was great - a credit to AT&T
Jennifer Pettengill
Jennifer Pettengill -Google user
6 months ago
Kinan was great to work with and really knew what he was doing. Highly recommend this store/sales rep.
Nicholas Arnold
Nicholas Arnold -Google user
3 months ago
Thao was great very helpful and gave the best service! 10 out of 10 would highly recommend!!
Wendi DeRienzo
Wendi DeRienzo -Google user
9 months ago
These two guys were phenomenal! Over the top friendly and really know their stuff!! I came in today to leave AT&T and switch to TMobile but not after spending time with these two gentlemen!

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards