While we are no longer Verizon customers, I was instructed to visit the store by customer service over the phone. After having a ton of trouble trying to solve a problem over the phone, I extremely frustrated with Verizon as a whole.
After visiting the store,...
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While we are no longer Verizon customers, I was instructed to visit the store by customer service over the phone. After having a ton of trouble trying to solve a problem over the phone, I extremely frustrated with Verizon as a whole.
After visiting the store, Hykeem took it upon himself to call into Verizon’s Corporate line after not being able to fix the problem in store. He represented me as the client with great communication and was patient after being bounced around a few times.
Although we no longer have service with Verizon, I am extremely happy with how Hykeem handled my problem and went the extra mile. Thanks again!