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Call Direction Website Reviews

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Verizon is a cell phone store in Sedona, AZ.

Verizon Review Summary

The summary is generated by AI, based on reviews.

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4.6
(235 Reviews)
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1
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Rita Bond
Rita Bond -Google user
4 years ago
My husband and I are not technically sufficient and we had a great experience with Derrick, the store manager today. He helped us transfer information to our new Samsung phones. He was very patient and tuned into our every need. Thank you...Read More
Helen Snyder
Helen Snyder -Google user
3 months ago
Alex R was superb! So professional, helpful, and knowledgeable. He put me at ease. Trusted his handling of my data transfer. Excellent experience. I am not a "techie" and he clearky was, but at no time did I feel uncomfortable with my transaction. Great customer...Read More
Carol Nix
Carol Nix -Google user
8 months ago
Best to make an appointment, give yourself plenty of time (lots of people just drop in), be patient, there were only two people to help customers when I was there today. Alexa helped me and she was very friendly and helpful. I watched her interactions...Read More
Kim C
Kim C -Google user
3 months ago
Finally, an honest retailer! Don’t go to Cottonwood for anything regarding Verizon. Go to the one in Sedona and talk to Brian. Awesome!
Joann Friedman
Joann Friedman -Google user
6 months ago
Marcus has been absolutely amazing helping me out in a bind. I definitely recommend! I can’t say enough great things.
Shana Cohen
Shana Cohen -Google user
8 months ago
I worked with Alexa. She is so knowledgeable, fast and efficient. She stays so calm, and helped me through the process of getting a new phone when mine died. So greatly for her!
Anne Page
Anne Page -Google user
a year ago
We were there to get a new upgraded phone and Sam was very helpful and patient with us! He suggested we go with a Google Pixel 8 Pro and so far I love it! It was a very easy switch /upgrade from my very...Read More
Emily Fuerste
Emily Fuerste -Google user
a year ago
Michael managed our transaction with skill, kindness, and competence. We feel honored to have met him and we hope Verizon acknowledges his service to its customers. We do not usually leave reviews but this was an exceptional experience, particularly when he managed a hostile customer...Read More
Adam Jolley
Adam Jolley -Google user
a year ago
I came in the store to return my phone for trade in on my account but it could only be mailed in, so Sam helped me out by printing a label and putting it in his outgoing mail! Outstanding service Sam! Thank you very much!
Humaira Bourne
Humaira Bourne -Google user
a year ago
Dakota was a really good and knowledgeable representative to work with. Everyone here was in fact really nice. They helped me save money on my monthly bill and shared the different Verizon perks that I didn’t know about and was able to successfully upgrade to...Read More
Lauren Manzke
Lauren Manzke -Google user
Edited a month ago
I just had some time with T and Sebastian and they were genuinely happy to help me. I am so glad they were they were there to answer all my questions!
Yvonne Boutell
Yvonne Boutell -Google user
a year ago
Chase and Sam are the rock stars of the Verizon world. Soooooooooo customer service oriented and they are incredibly helpful. Highly recommend whether you live here or are just visiting. They will take care of you and all your phone and accessory needs.
John Tymczyn
John Tymczyn -Google user
7 months ago
Although the technician - “Marcus Monroe” was very pleasant, this store badly needs at least 3 technicians on duty during store business hours.
Lynn Gunderson
Lynn Gunderson -Google user
3 years ago
Yesterday, I brought a new iPhone into the store to get set up. Damion was awesome to work with! He was very friendly & quickly got my phone ready. I also witnessed him being very patient & helpful with an elderly customer before me. His...Read More
Jasmine Sam
Jasmine Sam -Google user
3 months ago
Very quick service and great customer service. Highly Recommend.
Shaylin Beresford
Shaylin Beresford -Google user
9 months ago
Alexa went above and beyond in her customer service. She took on the whole store by herself and handled everything she did so well, even when customers were not respecting her.
Joe Lewis
Joe Lewis -Google user
a year ago
Kid with big hair was working solo and was the soul of patience as all kinds of folks came in. He greeted everyone and everyone explained he was solo and just kept working all issues at the same time. Outstanding service.
Paula Ernest
Paula Ernest -Google user
4 years ago
Just bought a new iphone (June 2021) here. Derrick, new store manager, was kind, with wonderful customer service and knowledge. He transferred all data from my very old phone to new phone quickly and efficiently and then explained the new upgrades. I came back...Read More
Kathleen Boyes
Kathleen Boyes -Google user
5 months ago
The service was above and beyond - super knowledgeable & friendly.
Maria Ruescas
Maria Ruescas -Google user
a year ago
The young guy who tried to help me with my android was very nice but it didn't work. I still have problems with my android. Not everybody in Verizon knows how to fix when it comes to androids, but yes on iphones though. I ...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly