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AT&T Store is a cell phone store in Ketchikan, AK.

AT&T Store Review Summary

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4.2
(78 Reviews)
5
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3
2
1
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Christine Fowler
Christine Fowler -Google user
a month ago
My husband and I think John at our local AT&T store is awesome! He's so knowledgeable, friendly, and helpful. I sent my husband in to activate my smartwatch for me because I couldn't get away from work, and John was the absolute best at making sure...Read More
Maria Miller
Maria Miller -Google user
a month ago
Zoey was so helpful and got my phone working. It was a very great experience as I had been in the day before and had to return in the morning to get it sorted out. She fixed the issue, answered all my questions and was...Read More
Colleen James
Colleen James -Google user
a month ago
Just wanted to share. I usually do not like going to get a new phone. But mine was crashing. It was pretty prehistoric. My thinking, if it’s not broke, don’t fix it. A young lady by the name of Zoey had helped us. There was not...Read More
Dave C
Dave C -Google user
a month ago
Zoey was amazing!! T-Mobile just turned off my line with zero notice due to what they call extreme roaming (even though I have been a customer for 3 years and lived in Alaska for over a year). Zoey and AT&T saved the day! She made it...Read More
Kimberly Smith
Kimberly Smith -Google user
5 months ago
Mekkena Love is a true asset to AT&T and honestly the only reason I even consider going into the actual retail store. Her customer service and knowledge is on point. She also can multitask with ease and makes transactions of all types smooth and easy for the...Read More
Zoo Genie
Zoo Genie -Google user
5 months ago
Mekkana, the best of the best! The silent assassin of sales, smooth with every pitch and deadly with that phone game. Always locked in, always closing. When Mekkana’s on the floor, cell phone plans don’t stand a chance, they’re getting sold, no questions asked....Read More
Theresa Heitman
Theresa Heitman -Google user
a month ago
John was very polite and knowledgeable and helpful in getting my situation expedited. I appreciated his ready to serve attitude!
Jay Garrett-Agee
Jay Garrett-Agee -Google user
7 months ago
Zoey was absolutely wonderful. She is an amazing worker and was totally professional the whole time. I wasn’t in the store for very long but she was a complete sweetheart, and helped me with the questions I had. Thank you! <3
Dave Myl
Dave Myl -Google user
7 months ago
The sales representative named Zoey was very helpful. I’m not very “tech savvy” and she was able to explain everything to me in terms I would understand. She even wrote me a whole page of step by step directions on how to work my DirecTV...Read More
Justin Cole
Justin Cole -Google user
7 months ago
Amazing customer service from one from one the representative member there she truthfully took time and effort to assist me with my cellular service walking me through the entire process with a smile. If I’m not mistaken her name started with a Z or something...Read More
grace savage
grace savage -Google user
7 months ago
Went in to upgrade my phone and it was the easiest experience! The store manager was very knowledgeable and helpful and answered all my questions. Highly recommend!!
Mikey Snyder
Mikey Snyder -Google user
7 months ago
Mekkena was great! She answered all my questions about getting an iPhone 16. She was very attentive, and knowledgeable! 10/10
Josephine Purcell
Josephine Purcell -Google user
11 months ago
The rep Shayne was very helpful and knew her stuff. The others in office were also knowledgeable & easily discuss different topics surrounding our upgrade of phones! Very impressed!
Felicier Velez felicier
Felicier Velez felicier -Google user
a month ago
Seth is a Great Profesional and bring Great Service Thanks!
serenity wills
serenity wills -Google user
6 months ago
zoey has always been the best help for me and my elderly grandparents, will forever feel comfortable going there if she is there so thoughtful
Kelly Love
Kelly Love -Google user
7 months ago
Every time I go into A&T I have been helped promptly. Everyone is very helpful especially Mekkena!
Billy Weis
Billy Weis -Google user
a year ago
Mekkena helped resolve issues with my cell phone. She was kind and knew what to do instantly and resolved my issue. I also came in to ask about DirectTv and Mekkena again had all the answers to my questions. She also was thorough and transparent...Read More
Jana Stanfill
Jana Stanfill -Google user
a year ago
I can't say enough about my visit to the store today. Ashley was so kind and helpful. Not only that I purchased a new screen protector and she not cleaned my phone for me but also applied the screen protector without me even...Read More
Cheyenne Espinoza
Cheyenne Espinoza -Google user
2 years ago
My father went to AT&T to switch over from Verizon. He is 70 and did not want to buy a new phone on top of his new phone bill. He was not trying to be difficult at all. After 5 trips to the store he...Read More
Jazmyn Nedzwecky
Jazmyn Nedzwecky -Google user
4 years ago
Great experience! I was in and out with no problems and was handled with the best care. Ben and Marc were amazing and made the whole experience a breeze! I was even able to come back with my new phone and they set it up...Read More

Features

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Accessibility

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check icon Wheelchair accessible parking lot

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