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Call Direction Website Reviews

About

AT&T Store is a cell phone store in Grand Rapids, MI.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.2
(100 Reviews)
5
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1
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Susie S
Susie S -Google user
7 months ago
The manager of this location Joey was great! He actually was able to lower my bill while letting me walk out with a new phone and AirPods!!! This guy deserves a raise big time PAY HIM!!! U can’t teach the things Joey does and the...Read More
Jennifer Miller
Jennifer Miller -Google user
4 months ago
If you need ANYTHING phone, bill, service related come here and ask for Joey! He will get you taken care of, and is more than welcome to explain any questions you got. He was very kind, helpful, and helped reduce our bill by switching us...Read More
Joshua Genther
Joshua Genther -Google user
2 months ago
At&t location worked diligently to make sure our needs were taken care of while keeping the customer happy and satisfied. We will definitely use and recommend again! The managers at the location, Yaz and Joey were terrific. If you are going to other At&t stores...Read More
Casey LaMore
Casey LaMore -Google user
2 months ago
Joey is super helpful if need help deciding which phone and which service package is best for you. He helped us out and is a nice young man.
Kyle Rackiewicz
Kyle Rackiewicz -Google user
3 months ago
Joey at Plainfield AT&T is incredibly service minded and helpful - he went out of the way to make sure I left as a happy customer - and I did!!
Bob Bond -00
Bob Bond -00 -Google user
10 months ago
Joey was awesome helping me setup my new phone! this isn't mt first time working with him he's always been kind to us and very honest and straightforward. hard to find good customer service thank you for the refresher Joey!!!
Sam Swartz
Sam Swartz -Google user
4 months ago
Joey was so helpful setting up our new service! Such a nice guy
Arlene Ring
Arlene Ring -Google user
2 months ago
Joey got me setup With Internet Air and DIRECTV!! Amazing knowledge and expertise
Pat Smith
Pat Smith -Google user
10 months ago
I just had the absolute best, Service by Joey!!! he helped me out so much I was totally lost. I’m 73 and had no idea what I was doing. He walked me through everything. He even came out to my car and helped me. He...Read More
Matthew Wedeven
Matthew Wedeven -Google user
7 months ago
Joey is outstanding. We had an issue at the beltline location and Joey was more than willing to help. He offered to call higherups to see if he could get the problem further fixed! Will definetly be sending att customers to this location
Scotty B
Scotty B -Google user
7 months ago
Joey has been a huge help, got me setup with literally everything, I got my wife and I new phones along with new Internet and DIRECTV, Joey got it all set up for me and made the process so so easy
Alexys Otulakowski
Alexys Otulakowski -Google user
7 months ago
If you go here ask for Joey. After losing a phone in the river he got us a new one, made sure our bill hardly increased ($6), set up the phone, and got a discount straightened out that I’d been fighting with for weeks. If...Read More
Denice Vest
Denice Vest -Google user
a year ago
Joey & Sylvia were the sweetest people I’ve dealt with in a very long time. Very knowledgeable & knew what they were doing. Thank you At& t for having awesome people working for your brand.. ♥️
Brian Gritter
Brian Gritter -Google user
4 months ago
Joey got me my phone and Sam set it up! Great team!
Evie Blake
Evie Blake -Google user
3 months ago
Amazing service here!! Joey is the guy to talk too
Julie Anderson
Julie Anderson -Google user
10 months ago
Joey N. Is a very professional AT&T rep. Came into the store today to see him as I trust him and have confidence in his service. He is always great!
Rachel Plowman
Rachel Plowman -Google user
a year ago
I can’t say enough about Joey at the Northland Drive location. Not only did he help me, but he helped my son with his very first cell phone account. He is super knowledgeable, informative and all around class act of a man. Thanks again...Read More
Dawn Sagryn
Dawn Sagryn -Google user
a year ago
amazing service by Joey. he helped me out a ton even did things that were not in his job description to help me. I walked out with a brand new phone and a smile on my face, the whole staff was amazing but Joey seemed...Read More
John Watson
John Watson -Google user
8 months ago
Won’t be giving this location further business. I lost a 14 pro max in April and went into the store to get a replacement and decided on the 15 pro max. 2 months later imagine my surprise when this phone shattered and I submitted a...Read More
Tim Todish
Tim Todish -Google user
a year ago
Wow! I've never had this easy of an experience at ANY phone store! Joey took all the pressure off of me and took it upon himself to fix a problem that customer care created while also saving me money and getting me a new phone...Read More
Dawn Sagryn
Dawn Sagryn -Google user
a year ago
amazing service by Joey. he helped me out a ton even did things that were not in his job description to help me. I walked out with a brand new phone and a smile on my face, the whole staff was amazing but Joey seemed...Read More
John Watson
John Watson -Google user
8 months ago
Won’t be giving this location further business. I lost a 14 pro max in April and went into the store to get a replacement and decided on the 15 pro max. 2 months later imagine my surprise when this phone shattered and I submitted a...Read More
Tim Todish
Tim Todish -Google user
a year ago
Wow! I've never had this easy of an experience at ANY phone store! Joey took all the pressure off of me and took it upon himself to fix a problem that customer care created while also saving me money and getting me a new phone...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards