I’ll start by saying that I don’t know anything about wood—that’s exactly why I brought measurements with me when I went to Home Depot to purchase some. When I first arrived, I walked past several employees who didn’t acknowledge me. Once I got to the...
Read MoreI’ll start by saying that I don’t know anything about wood—that’s exactly why I brought measurements with me when I went to Home Depot to purchase some. When I first arrived, I walked past several employees who didn’t acknowledge me. Once I got to the lumber section, I approached a gentleman with glasses and asked if he knew anything about wood. He said he knew a little, so I explained my situation: I had just moved into my new townhome, and I needed to build a platform to help me get my box up the stairs. He pointed me in the direction of the wood and told me he would be right over to assist.
I completely understand that he had other customers to help, but I ended up waiting at least 10 minutes with no assistance. During that time, I walked back and forth, trying to figure out what type of wood would work best for my needs, despite having no knowledge of wood strength or weight capacity. Eventually, I picked out what I thought might work and went back to the same gentleman, who was busy cutting wood for other customers. When he finally got to me, I explained my situation again and shared my two different measurements (4’11” and 5’2”) from my measurement app. Without confirming which measurement would be best, he just started cutting the wood at 4’11”.
When I got home, I realized that 4’11” was incorrect, and some of the cuts weren’t even exactly that length—they were a little shorter. I made it work, but I was frustrated. I ended up going back to Home Depot to get the correct size (5’2”). This time, my experience started off better—everyone greeted me, helped me find nails, and called someone over to assist in the lumber section. I only waited about three minutes before the same gentleman came over.
We talked more this time, and I explained that the previous cuts were incorrect. When I mentioned the two different measurements I had originally provided, he said, “Oh yeah, you always want to go with the longer one.” That was frustrating to hear because I had stated both measurements the first time, and if I had been heard, I could have saved time and money. I do understand he was busy, but when customers are spending their money, they deserve proper assistance to ensure they leave with the right product.
Additionally, there was a female employee named Laura B. who had a terrible attitude. The first time I was there, I waved her down, and she looked directly at me before turning away, pretending to be busy. She ignored several other customers in the same manner. She never greeted anyone, and the way she responded to customers who did manage to get her attention was downright rude. Later, when the lumber lane was blocked off due to the machine in use, she came over and told everyone to move but gave no direction as to where. I tried to move out of the way, but I was still in the path, and instead of giving me any guidance, she just walked through with the machine behind her. She didn’t even appear to be driving it—just dragging it along.
Overall, my experience was a mix of good and bad. The gentleman in lumber was helpful but initially didn’t listen, which caused me to make a second trip. The other employees were mostly polite, except for Laura B., whose attitude was completely unacceptable. If customer service is not her strong suit, then perhaps this job isn’t for her.
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