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About

Best Buy is an electronic store in Athens, GA.

Best Buy Review Summary

The summary was generated by AI, based on reviews.

Pros

This Best Buy location offers a wide selection of electronics and appliances, with knowledgeable staff available to answer questions and provide recommendations. The store is well-organized and easy to navigate, making it simple to find what you're looking for. Many customers appreciate the competitive prices and regular sales, making it a great value for the money. Additionally, the Geek Squad services are convenient and reliable.

Cons

Some customers have reported long wait times for assistance, particularly during peak shopping seasons. A few reviewers have also mentioned that the store can be quite crowded, making it difficult to browse. Additionally, some customers have reported issues with returns and exchanges, citing difficulty with the process or unfriendly staff.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 4.1/5

Best Buy Website: 4.5/5

Facebook Reviews: 4.3/5

Trustpilot: 3.8/5

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Reviews & Ratings

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4.1
(2684 Reviews)
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Sally Bae
Sally Bae -Google user
a month ago
First, I bought a laptop in “excellent” open-box condition, only to find that the keyboard was broken and it wouldn’t even turn on—despite the box saying it had been “inspected.” After returning it, I purchased a brand-new one for delivery, but my FedEx driver told me...Read More
Charity Kesler
Charity Kesler -Google user
a month ago
Always a good location. Very attentive to their customers. Some things not in stock but I’m assuming that’s a company issue since a lot of their stores if went to lately seems to be bare of a good bit of things on display. Overall great!
Dusty McCartney
Dusty McCartney -Google user
4 months ago
I wish this location was bigger, it deserves to be. I am an engineer for a living and I get to travel across the United States and pop into random Best Buy's all the time. Despite this one being a smaller location with limited supply...Read More
Ethan Henderson
Ethan Henderson -Google user
3 months ago
I turned my phone into Best Buy over two days ago to get my iPhone battery replaced. What the Geek Squad employee described as a "2-3 hour" task, has still not been completed. The battery they replaced my old one with was faulty, and to that...Read More
Mark Mills
Mark Mills -Google user
2 months ago
Sales manager like dude in Computers pressed me to open a credit card before asking what I wanted to buy. Asked me like 4 times in a row when I said I didn’t want one he was persistent. Then the long haired red head kid was...Read More
BC Skyman
BC Skyman -Google user
5 months ago
We have been trying for 6 months to get a refund check for $1,511 I have personally made over 20 calls and been transferred over 100 times trying to get this refund check!! Never buy anything from Best Buy!! If you ever need to...Read More
Hannah Reese
Hannah Reese -Google user
4 months ago
I ALWAYS have a pleasant experience here. Today, Chloe, Alex, and Kisa all stopped to help me with my phone upgrade and to answer questions for me. Each one of them was busy, but did not rush through helping me or listening to me yap....Read More
Bill Koontz
Bill Koontz -Google user
4 months ago
Did store pickup of a 10.2 cu. ft. chest freezer. It was a busy time of day so service was a little slow. They did call more associates when the pickup line got long. The assocate serving us spent time looking on the pickup shelves...Read More
Trapper Jack
Trapper Jack -Google user
3 months ago
If I could leave no star or a negative star, I most certainly would! I ordered an 85 inch TV, to be delivered at a time I had scheduled and had confirmed twice. The TV was meant to be a Christmas gift to my kids....Read More
Steve Perschke
Steve Perschke -Google user
2 months ago
I have always had good service from the staff at this store. Bought a computer for my wife's birthday. Had to order it. Was in early. Picked it up in about 5 minutes.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Planning

check icon Quick visit

Recycling

check icon Batteries
check icon Electronics

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments