I want to thank the pharmaceutical section. My wife took my son(9 y/o), who was adopted not to long ago, to get his flu shot. His new last name isn’t updated quite yet with insurance, and the lady had trouble finding his name...
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I want to thank the pharmaceutical section. My wife took my son(9 y/o), who was adopted not to long ago, to get his flu shot. His new last name isn’t updated quite yet with insurance, and the lady had trouble finding his name under our insurance policy. My wife gave her his old last name and my son heard. He was adamant that that was not his last name (he is very sentimental about his last name after being adopted) and the great gal played it off and said she was so sorry and that he was right, the system had his new name. Employees like this deserve more than they are given. Thank you so much for recognizing the situation and making it way better than it could have been.