I called the pharmacy to check on a prescription four days after calling it in. When someone finally answered the phone, I asked about my prescription. She replied "Did we call you?" I answered no, I have not heard anything. She...
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I called the pharmacy to check on a prescription four days after calling it in. When someone finally answered the phone, I asked about my prescription. She replied "Did we call you?" I answered no, I have not heard anything. She replied, loudly, "Well, if we didn't call, its not ready!' I called back in a few moments and asked to speak to the pharmacist about the very unsatisfactory response I had just received. She replied "That was the pharmacist you were just talking to." I am shocked that a pharmacist would talk to a customer in that matter. I then was told my prescription was on back order and they did not know when it would be available. All of my prescriptions have now been transferred to Publix. I had been using the Wal-mart pharmacy for over 20 years and had been dissatisfied in the past, with their failure to notify me when prescriptions are ready and not having common medications in stock. This last incident has forever cost Wal-mart my business.