*UPDATE*
I was contacted immediately by the owner, Emma after my less than ideal massage experience. She was extremely apologetic, welcoming, and understanding. She offered me another massage, free of cost, to make up for my experience this week. I have not gotten the massage yet,...
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*UPDATE*
I was contacted immediately by the owner, Emma after my less than ideal massage experience. She was extremely apologetic, welcoming, and understanding. She offered me another massage, free of cost, to make up for my experience this week. I have not gotten the massage yet, but felt it was worth mentioning that this place has wonderful customer service and clearly takes their business seriously!
*Previous Review Below*
An OK massage place! Be prepared for noise, and to be essentially harassed for a tip at the end. I won’t be returning, but maybe you will!
I called to book a 90-minute deep tissue massage, however they did not ask my name or really even care to confirm my visit time, so I thought ok fine, I’ll just show up and hope for the best! Once I arrived I was kindly greeted, asked about my preferences and led into a nice, but somewhat “central” massage room.
I am VERY used to receiving massages, but somehow this whole operation seemed a little rushed. Once I was on the massage table, my masseuse was very kind, asking questions to ensure I was comfortable, and provided a very nice massage session.
However, these massage rooms are barely “rooms”, and you can hear every patron entering, leaving, paying, talking, and even the music from the neighboring restaurants in the shopping center.
My masseuse did his best to create a relaxing environment, utilizing a space heater and creating some white noise, but it was ultimately overshadowed by the staff having to speak from room-to-room to eachother mid-session, to ensure other patrons needs were being met.
That being said, it was a nice massage. I was relaxed and felt great, until it came time to check-out…
My 90-minute massage was fair, and cost $92, as advertised. Upon trying to leave a cash tip (I thought $10 would suffice) after paying by card. I was basically told that my tip amount was insufficient and that I would need to swipe my card again.
Feeling bad, I did, only for the masseuse to FILL OUT HIS OWN determined tip on the iPad—an extra $15. I was honestly so taken aback that I didn’t truly realize how violating it was until I left the building.
It made the whole experience feel very scam-like, and unfortunately I don't plan to return, but if anyone reading this does want to give Panda Massage a try, do NOT let yourself be conned into tipping more than you feel appropriate!