Severely disappointed. Mostly in customer service.
Called for a partial refund on bad food for a pick up order and they wouldn’t do anything, even offer me credit.
I’ve been coming here for 5 years and I know how this places’s hibachi tastes on a good and...
Read MoreSeverely disappointed. Mostly in customer service.
Called for a partial refund on bad food for a pick up order and they wouldn’t do anything, even offer me credit.
I’ve been coming here for 5 years and I know how this places’s hibachi tastes on a good and a bad day, I take this place as it’s best and worst. Today was a bad day. I’ve had a couple bad days of their food recently so after today’s rice and sushi was exceptionally bad I decided to call for a partial refund. I ordered the chicken hibachi and the salmon and avocado roll. Hibachi was good as always but the rice that comes with it was very bad. To be honest it’s been getting worse lately. When it’s a good day it’s very good rice but today it was very bad. Not only that but the sushi was also not good, usually it is. So I called asking for a partial refund. I was told that I would have to bring the food back. I said my wife and I had ate half of the sushi and none of the rice so we can bring it back. I was then told they have nothing but the best salmon that is always fresh. I agreed. I said normally it is, however today it was not.
Asking again for a partial refund, they said they can not do that even if I brought the food back. So, they were going to give me a refund if I brought it back but then decided against it and just tell me they “cant refund me.”
If you don’t mind risking it then by all means order from them. But personally paying this much for food I would rather not risk it. And I won’t be anymore. At the very least they could have offered me credit for my next meal which he at one point offered and then quickly withdrew. I was nothing but nice on the phone because why would I be rude when I come here all the time and I wanted to continue to do so.
Again very disappointed but they lost a loyal local customer.
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