Though our delivery experience was a nightmare, we decided to give it one more chance as the owner was very sincere. We ordered butter chicken, a lamb dish, and naan. Though food took a while to come out, the service was good. ...
Read MoreThough our delivery experience was a nightmare, we decided to give it one more chance as the owner was very sincere. We ordered butter chicken, a lamb dish, and naan. Though food took a while to come out, the service was good. My husband was very impressed with the food as he normally does not eat Indian food as he says "I don't like Indian food". Food is very good, and my husband is convinced that he now likes Indian food.Our first experience, dine in was good so we decided to order delivery through Uber Eats. We ordered a total of 4 items. About an hour later, 2 items got delivered. Uber Eats driver stated "that's what they gave him but the thought something wasn't right". When we called the restaurant and spoke to the manager, not only he did NOT apologizing and see what he can do to remedy the situation, but also he argued with us as to this order was separate from the one that got delivered. See pictures attached showing that it was ONE order with 1 order number. HOW is it a separate order if there was ONE order number and it was paid TOGETHER? He then immediately said "can you come and pick it up"? Why would I order through Uber Eats if I could go and pick it up??? He then said "oh, let me see. Give me about 20 minutes". He then proceed to ask for our phone number and address which we provided. Mind you from the restaurant to the delivery address is about a 7-minute drive. We waited about 25 minutes to call back and spoke to the manager again to inquire as to where our food was. He said "the delivery driver is outside. Give me 15 minutes". We patiently waited another 20 minutes but still NOTHING. I decided to call back to see what's going on as 20 minutes has passed and it is only a 7-minute drive. The manager said "let me call the driver on the other line". When he came back on the line, I was told that the driver is here. I informed him that nobody is here and I even looked outside. I waited another about 2-3 minutes until the driver showed up. At this point, it was about 2 hours since we initially placed the order. The food was COLD. VERY DISAPPOINTED and FRUSTRATED not so much the order was missed and not delivered but HOW the manager handled the situation. NO apologies whatsoever. We had to call THREE times and waited an additional ONE HOUR to get the food that should have been delivered an hour ago.My friend and I decided to give this place a try after hearing good things about it. We ordered two entrees, one appetizer, and the garlic naan bread. They were all very delicious. The two entrees we ordered were delicious. Appetizer was good, and the garlic bread was flavorful. We loved everything. Service was amazing. The chef and owner I'm assuming visited our table to check on us. Highly recommend this place.
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