Food is ok, but we got overcharged. There’s pricing discrepancy for at least one item - Local Boy. On guest’s digital menu there’s only one option w/chicken that’s $32.95. On the cashier checkout machine, however, there’s another option w/ribs that costs much more at $45.95,...
Read MoreFood is ok, but we got overcharged. There’s pricing discrepancy for at least one item - Local Boy. On guest’s digital menu there’s only one option w/chicken that’s $32.95. On the cashier checkout machine, however, there’s another option w/ribs that costs much more at $45.95, which was what they charged us without telling us. When we realized the bill was higher than expected, I asked the cashier to print out the itemized receipt and found the discrepancy and ask for an explanation. To be clear, our entry did come with ribs, but we did not request it nor were we informed there would be a $13 surcharge for the ribs, since that option was not even on the menu. When I asked for the difference back, she was really reluctant and even asked me “why don’t you want to pay for the ribs since you were the one who ate it?” I told her I totally would if she did not withhold information on the pricing difference that’s not even on the menu. She then kinda blamed it on the IT person who created the half-baked digital menu. I insisted that we should not be paying for their internal mistake. After like five minutes discussion she finally gave in and returned me $11.45 out of the $13 (she deducted the after-tax price of $32.95 from the pre-tax $45.95, which was wrong math but whatever) while still rambling on about why we did not want to pay for it blah blah. I just wanted to end the conversation! Pretty disappointed, hope they can fix the menu bug and really hope it was an honest mistake not a knowing negligence.
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