A friend told me today about this new restaurant in the area, and I was excited to try it out. After looking up the menu online, I placed an order for two oxtail dinners—mine with plantains and mustard greens, and the other with rice and...
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A friend told me today about this new restaurant in the area, and I was excited to try it out. After looking up the menu online, I placed an order for two oxtail dinners—mine with plantains and mustard greens, and the other with rice and beans and mac and cheese. I also ordered some spicy beef patties. According to the menu, each dinner was supposed to include jalapeño cornbread as well. I sent my son to pick up the food, and after he arrived, the young man at the counter informed him they had run out of plantains (this was at 5 PM, for reference) and suggested I pick another side. Knowing my son doesn’t like dealing with these kinds of situations, I wondered why they didn't tell me about the shortage when I placed the order, especially since the food was ready in just 15 minutes. I settled for rice and beans instead.When my son got home with the food, I noticed my plate had rice and oxtails, along with a side of rice and beans. Now, what am I supposed to do with all that rice along with a side of rice and beans? If the meal already came with rice, someone should’ve mentioned it when I was asked to choose a different side, so I wouldn’t end up with an excess of rice and barely any beans. Then, I realized my spicy beef patties were missing from the bag. My son didn’t notice, so I called the restaurant to let them know. The employee confirmed the patties were still there and offered either a refund or for me to come back and pick them up. I told him I wanted the patties and asked if they were going to offer anything for the inconvenience, considering I’d already had to substitute the plantains I wanted. The response? “No, we already replaced your plantains with rice and beans, so you can come get your patties or take a refund.” Really?!I said okay, knowing I’d be writing a review. After my son left to pick up the patties, I realized the cornbread that, according to the menu, was supposed to come with each meal was also missing. My son asked about it when he got to the restaurant, and the young man replied, “Oh, it wasn’t out of the oven yet.” So I guess if we just forgot about it, then they would too. smh. Unacceptable.While the oxtails were good (I’d rate them 8/10), everything else was disappointing and doesn’t even deserve a rating. I was genuinely excited to support this new restaurant, especially since they serve one of my favorite dishes, but sadly, I won’t be returning.Unfortunately, I didn't bother to read the reviews before placing my order, and after what other patrons have rated their experience, I don't understand why they have chosen not to improve on the quality of their food and their customer service.