In May, I made an appointment via messenger on FB. They inboxed me the morning of my appointment to let me know they were running late although I called two days prior to my appt to confirm. Although I was disappointed with...
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In May, I made an appointment via messenger on FB. They inboxed me the morning of my appointment to let me know they were running late although I called two days prior to my appt to confirm. Although I was disappointed with the lack of promoters and concern for others' time, I was pleased with the outcome of my hair. First strike. In early August, I called to make an appointment with the hopes of a better concern for time. I get to the salon and wait. And wait. And wait. A client shows up and later her stylist. We all go inside the building and I continue to wait. Caroline finally shows and proceeds to do a wonderful job with my hair. Second strike. So while I am in the salon, I attempt to make an appointment for August 26th - third style of appointment making. I explain to Caroline I have a baby shower but I really need to get my hair done for a vacation the following weekend. She tells me to make the appointment online because of how they prioritize appointments. The priority is online, stop-bys, then phone calls. Maybe this is the answer. Maybe I have found the key to promptness. I leave that day thinking I have figured out the secret... I make the appt for 9 am August 26th. I make my deposit of $50. On the day of my appt, one hour before my appt, Caroline texts me to say she will be an hour late - STRIKE THREE. At this point, I am livid. Now she is messing with plans I had for the day. I can't do that. I call another salon to make an early morning appointment. I respond to Caroline asking for a refund because this missed appt is not my fault. She said I would get it. Three days later, I call my bank to dispute the charge because no refund was issued and she stopped responding.
This place has no concept of time and no respect for customers time. Hair styles are good but you have to weigh your options.