I've visited this location so many times because it's very convenient, and wanted to love it, but 9 times out of 10 they get my order incorrect. I tried ordering ahead and then stopped because it seemed like they had trouble reading the order form...
Read MoreI've visited this location so many times because it's very convenient, and wanted to love it, but 9 times out of 10 they get my order incorrect. I tried ordering ahead and then stopped because it seemed like they had trouble reading the order form and getting everything correct, but now even when I order via the drive-thru they almost always get things wrong. I've had them forget to give me items I paid for, make my coffee incorrectly (I'm lactose intolerant, so if they don't make it with the dairy alternative I ask for it's even worse) and flat out not inform me they're out of something I order and not comp me or offer a substitution, one instance that happened the woman at the window told me they were out of something I ordered and to ask for a refund on the app (which you can't even do) instead of offering anything to replace it. I contacted the customer service line to ask for a refund and they didn't even refund the full amount of what I paid for and didn't get.
it's very frustrating to go out for coffee and breakfast for the day and not even get what I paid for, I'm tired of going back through the drive thru every time they mess something up and getting nasty looks from the employees for it.
Won't be visiting again.
(edit)
Wanted to update this review, since I've visited this location a few times recently for the first time since this review (I believe it's been around a year? And originally I rated this location 1 star) and I have to say it's improved significantly. It seems like new staff has been brought in who genuinely care about making sure you get what you ordered quickly. Every employee who has served me at the drive through has been pleasant and wonderful, and the food is always exactly what I ordered with nothing missing or made incorrectly. Definitely excited to make this location my default once again.
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