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About

Optimum is an internet service provider in Bossier City, LA.

Optimum Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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2.2
(756 Reviews)
5
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3
2
1
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Pembroke Roeder
Pembroke Roeder -Google user
3 months ago
I needed to close my account and Tina couldn't have been more helpful or nicer. She was so friendly and fun and made the process painless, even suggesting that I take pictures of my receipts. Tina is by far the best and nicest Optimum employee...Read More
Melinda Million
Melinda Million -Google user
a month ago
The store is wonderful. Excellent customer service. I have few complaints about Optimum as whole. It seems that on the phone you get the “private contractors” and they are flies in the jelly. Actual Optimum associates are the best.
Morgan Tyson
Morgan Tyson -Google user
3 months ago
Michaela Walker was absolutely amazing when my dad came to the store to visit about a billing issue. She was very polite and helpful! She immediately helped my dad resolve the problem. She deserves a raise!
Veba Harris
Veba Harris -Google user
4 months ago
Omg. It was wonderful. MRS. TINA LARS was very courteous and handled my request in a very expedite and professional manner. Definitely wish we had more employees displaying this kind of customer service to the public. Thank you Mrs. TINA.😊👍...Read More
Michelle Woodard
Michelle Woodard -Google user
2 months ago
Your technician Matthew was absolutely amazing! He was the most helpful person and he wasn't even working on my line at the time but he helped me anyways 10 out of 10 recommend
Kialyn
Kialyn -Google user
4 months ago
Went into the Bossier location today for home internet and got met with a friendly face named Yulonda Straughter. Such a doll!!! So welcoming and helped me with all my stress!
Tess Redel
Tess Redel -Google user
5 months ago
Shemara Candler is the one who had help me solves my problem. She was very helpful, patience, very professional, but yet very friendly. She deserved more than just 5 stars. I gave her a 10 . Thank you Shemara, for the first time feels like I...Read More
stephanie rolon
stephanie rolon -Google user
4 months ago
Tech was very professional. Installed equipment and explained each step and was able to give clear and concise instructions on how to use.
Patricia Doyle
Patricia Doyle -Google user
4 months ago
Yulonda was extremely friendly and helpful. She made my visit aa pleasure
Habibi Gaming
Habibi Gaming -Google user
3 months ago
Mrs. Tina , was wonderful help . Amazing customer service . Very sweet and patient .
Hudson Family
Hudson Family -Google user
6 months ago
SheMara is the best! She provided great service from start to finish. I will definitely be back.
Jen Gaubert
Jen Gaubert -Google user
6 months ago
Catina Hines is very pleasant and helpful. She gives great customer service!
Monii Luv
Monii Luv -Google user
a year ago
Amazing service, very nice lady. 1000000/1000000 highly recommend 💯💯💯 Catina & Leiseon were amazing. I had both their services done two different days & they both helped me so much & they both were over the top helpers . I even got a new service , new...Read More
chloe collins
chloe collins -Google user
4 months ago
best services ever!! Tina Lars was patient, professional and gave the very best service!!
Roz McKinney
Roz McKinney -Google user
a year ago
A very clean well kept store, along with good customer service. Fast and friendly employees. If you ask a question, they acknowledges your concern with an answer. Tina, the manager go above and beyond for good customer satisfaction. Thank you for quality services.
Terri Rose
Terri Rose -Google user
a year ago
She'Mara Candler is great at her job. She was able to answer all questions and get us setup with what we needed. Very friendly and personable. The Roses
Marjorie Hartner
Marjorie Hartner -Google user
a year ago
Tina Lars was a jewel. She helped me get my old phone number Ive had since 2000 back. I appreciate her and she deserves a big raise
Kenneth Lindner
Kenneth Lindner -Google user
a year ago
The lady that optimum take good care of me I don't know where you find them you need to keep that a secret so people won't be stealing your great employees for every time I have walked into the place I've been greeted at the...Read More
Krystal Sims
Krystal Sims -Google user
4 months ago
Excellent service. The entire team in bossier city are top notch
Misty M. Stewart
Misty M. Stewart -Google user
5 months ago
Catina Hines was amazing! Made equipment return easy. 😊 …

Features

Service options

check icon Online appointments
check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Crowd

check icon LGBTQ+ friendly

Recycling

check icon Electronics

Other

check icon LGBTQ+ friendly