*Please note this review is during a period of restrictions on retail businesses due to COVID-19
Zach was helpful, knowledgeable and a considerate shopkeeper when I went in to pick up a specific boxed set. I had called ahead for availability and was assured that a...
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*Please note this review is during a period of restrictions on retail businesses due to COVID-19
Zach was helpful, knowledgeable and a considerate shopkeeper when I went in to pick up a specific boxed set. I had called ahead for availability and was assured that a box was set aside for when I came in.
When I arrived, the storefront displayed attention to detail even with alterations made to accommodate restrictions due to the pandemic. Only 3 people are allowed in at any time, so 2 customers and a shopkeeper. Zach was very informative, answering questions on the state of the hobby from modeling to game-play. Zach went above and beyond, ensuring that I received a promotional coin when I'd already crossed the street on my way out. I am sure that traffic is down but these days it's revitalizing to be a patron and interact with someone who clearly takes pride in customer service and their business overall.
I am very happy to see that Games Workshop is maintaining its retail presence showing an interest in the long-term customer experience and continuing to establish local hobbyist communities. I hope they match this by supporting their talent long term as well.