Go to Hodgins appliance instead. I picked this thinking it was local. Map location is the St. Cloud Twin movie theatre. This business is not even in St. Cloud, but they will service to St. Cloud. When I booked the appointment, they told me my...
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Go to Hodgins appliance instead. I picked this thinking it was local. Map location is the St. Cloud Twin movie theatre. This business is not even in St. Cloud, but they will service to St. Cloud. When I booked the appointment, they told me my weekend service fee of $75 would go towards repairs if I chose to make them. So when the repair technician came out and made the fix, he gave me a cost breakdown and explained that a belt repair was a set fee and the service fee is a set fee. I called the business to inquire and the first person I talked to said it sounded like the technician was trying to get more money when I gave the cost breakdown and pushed me through to customer service. Customer service tried to explain that the service fee was going towards the repair and was very defensive and argumentative. I give 2 stars for coming on a weekend and fixing my dryer, but this is not an honest business since the technician walked away with making $100 extra; as well as, customer service, the booking department, and the technicians are in disagreement with their charges and ends up as a scam on the customer.