I had the WORST experience here today (8/3/23). I, along with my coworkers, decided to have lunch here. Our party was separated because of parking issues. That’s not a big deal. Myself and another colleague ordered first. There was another party behind us. Then the...
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I had the WORST experience here today (8/3/23). I, along with my coworkers, decided to have lunch here. Our party was separated because of parking issues. That’s not a big deal. Myself and another colleague ordered first. There was another party behind us. Then the rest of our party (4 others) ordered. The group of four at our table got their food first. We probably waited another five minutes and the counter person asked if we had gotten our food yet. We said, “No.” and she checked on our order. The food came relatively quickly after that. I was a little annoyed but not disappointed. They were busy and I assumed maybe someone was running behind. Next, the manager comes to the table and says, “The reason your food was delayed was because there was a problem with our internet. The ticket didn’t go to the back so I’ll need you to pay.” I was like, “I already paid.” I actually did go through the transaction, tipped, and (of all times) selected, “No receipt.” Meanwhile, he is not saying anything to the other person from my party who had their order on our table number as well. Why not ask if she paid? I reached for my phone to check my bank account to prove that I paid but as I reached for it, the manager just left and said, “Forget about it. It’s on me.” I could tell he was upset, though. Needless to say, I continued to check my account and there was the charge for my lunch. I took my phone up to the counter and he was like, “It says “pending”. You’ll see tomorrow that will be gone.” I was like my account also has “pending” for Kroger and another restaurant but whatever. I was a bit annoyed and felt like a criminal but I sat back down. A few minutes later, the manager came back to the table and said, “Are you “… …?” I was like, “Yes.” He was like, “I apologize. It did go through. They said you didn’t pay.” I was a bit dumbfounded. I didn’t know what to say. By the time I got home, I was even more angry and confused. So…1. My order was delayed by several minutes.2. You accused me of not paying.3. I prove I paid but you doubt me.4. You apologized but offered no compensation for everything I went through.Although the food was good, I won’t be returning.