I went in to just check out potential upgrade options (I had a Galaxy S5 that was obviously old but still working well for me & in great condition, so I wasn't highly motivated to upgrade) and discuss plan adjustments (I had an unlimited plan,...
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I went in to just check out potential upgrade options (I had a Galaxy S5 that was obviously old but still working well for me & in great condition, so I wasn't highly motivated to upgrade) and discuss plan adjustments (I had an unlimited plan, but I typically only use about 2GB/month & I have an employer discount that we discovered does not apply to unlimited plans) with no intention to buy at that moment. I met Scott Phillips. We spent about 45 minutes talking current phones, upcoming releases, and different plan choices that may be more suited for me personally. No pushy sales tactics, insightful and engaging conversation, genuine interest in assisting me in finding my best options.6 weeks later, due to his superior customer service even when it was not beneficial for his sales, I went out of my way to return to him personally rather than just ordering online after I did my research and made my choice to purchase the new Galaxy S10 and change my plan to the 5GB package. I was that impressed with his assistance! This location did not have this device in stock due to demand at the moment, but I was more than happy to wait for delivery to ensure he got the sale (which essentially was the same wait as if I'd ordered online). He was very flexible and accommodating with my work schedule (which can be very difficult to accommodate).Thanks to his help and our research together, I now have a brand new top-of-the-line phone with a plan more suited for me, resulting in a monthly bill that basically remained the same despite the big device upgrade.HIGHLY recommend Scott for all Verizon customers!!! No pushy sales tactics, genuine interest in helping people find their best fit in regards to both phone and plan. Scott worked in education in the past, so he's adept at relating information in different ways to all sorts people with all sorts of levels of experience and learning styles to assist people in making the best decision for themselves. He's even asked me to give him feedback on my purchase to help him help others. We've texted several times about how to best utilize the S10 (hint: edit settings for display/touch settings to optimize battery and avoid accidental activation while in pocket/purse/bag/etc. - the battery is fantastic without sacrificing any performance).I am VERY satisfied with my new phone and the entire process. Scott is the man you want to work with when you're looking into phone or plan upgrades/changes!