I visited the showroom with the intention to buy a new kitchen faucet. My faucet had low flow and my plumber told me it'd be hundreds of dollars to fix it, and at that price I might as well buy a new one.
The salesperson Brandy...
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I visited the showroom with the intention to buy a new kitchen faucet. My faucet had low flow and my plumber told me it'd be hundreds of dollars to fix it, and at that price I might as well buy a new one.
The salesperson Brandy was super knowledgeable about faucets and skilled with their inventory / product lookup system. She showed me a parts diagram for my faucet and convinced me that I probably didn't need a new one. She said that I should contact Grohe, since they are one of the best faucet manufacturers, and they could probably diagnose and figure out what parts to send me. She explained that repairing these faucets is pretty easy.
Sure enough, once I contacted Grohe, they had me try cleaning the quick coupler on the mixed water feed and it fixed my issue! I didn't need a new faucet after all.
I guess you could say the company lost a sale on the faucet, but I will always remember how honest and helpful this company was, and will use them first for any fixtures or plumbing products I need in the future.