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PetSmart is a pet supply store in Fond du Lac, WI.

PetSmart Review Summary

The summary was generated by AI, based on reviews.

This PetSmart location offers a wide selection of pet supplies and a friendly staff. Customers praise the store's cleanliness and organization, making it easy to find what they need. While some customers mention long checkout lines, overall experience is positive.

Review Rating Chart

Google: 4.3/5

Yelp: 4.2/5

Facebook: 4.5/5

TripAdvisor: 4.1/5

Reviews.com: 4.4/5

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Reviews & Ratings

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4.3
(968 Reviews)
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M Gonzales
M Gonzales -Google user
2 years ago
Took Louie in to pick up allergy/immune supplements and let him enjoy the little Guinea Pigs and Cats.
Christopher Robinson
Christopher Robinson -Google user
4 years ago
We recently adopted a new puppy, and we needed all the essentials to make our puppy more comfortable and prepared at home. But we walked in not knowing what to look for, we asked for help once and the experience took off from there, the...Read More
Becky Nitschke
Becky Nitschke -Google user
6 years ago
Walter loves coming to visit. Carolyn is the best in the grooming department. Titan and Penny love getting bathes from her.
Nicole McGraw
Nicole McGraw -Google user
6 months ago
I went there today with my family and puppy. AMAZING employees!!!! I really wish I would have caught the one girls name. She was super helpful!! I definitely recommend going there!!
Nicole Voss
Nicole Voss -Google user
2 years ago
Great experience. Teller was very nice, directed me to where I needed to look. Unfortunately the type of kitten harness I need is out of stock. My kitty did amazing in store. She loved the attention.
Vickie Lee
Vickie Lee -Google user
a year ago
Arie went in for a bath and nail trim today. She is so soft and smells so good. I love the staff who are very patient.
Cheryl Colwin
Cheryl Colwin -Google user
3 years ago
They were fantastic with my 4mo. puppy Honey!
Alex Castro
Alex Castro -Google user
5 months ago
Reasonable prices, pets can shop with you and a wide variety of pet items for every pet. Cashier's offer great deals for training, grooming and offers for saving money.
Lucas Ziegler
Lucas Ziegler -Google user
4 months ago
Solid pet store. Actually adopted one of my cats from here. Great selection of foods and treats. Really good selection of trees and toys!
Josh Kaiser
Josh Kaiser -Google user
11 months ago
This Pet Smart is always clean and the staff is very friendly. Curbside pickup is very fast and convenient. Jeremy, one of the managers is very helpful and professional. Shannon is another member of the leadership team who is great as well. Lots of great...Read More
Noah Mundt
Noah Mundt -Google user
a month ago
Always friendly cashiers, and there are dogs walkin around what could be better
Arthur Schick
Arthur Schick -Google user
4 months ago
I don't know who the manager is in the one in fondy, but she is doing a great job. 5⭐
Ann Paavola
Ann Paavola -Google user
a year ago
I have a dog with a lot of allergies and a very limited diet. I went shopping to buy treats, but the display I always bought treats from had been moved. It took three ladies, but the last one brought me right where I needed...Read More
Ar Thedreadhead
Ar Thedreadhead -Google user
a year ago
Me and my son went to pet smart for the time. My experience was awesome, my son was so excited. They helped us with no problems. Gave us very important information on our purchasing our puppy food and play toys. Very cool experience.
Captain Morgan
Captain Morgan -Google user
a year ago
We like getting our dog groomed here. The staff is knowledgeable and friendly. Last time we picked up our dog, there was some lady in there complaining about her dog getting shaved down... I saw her dog when she brought it in and it was...Read More
Brian Burkhead
Brian Burkhead -Google user
a year ago
It's a big chain store, so what can I really say. I would say that our fond du lac location has really a really good staff, that are very helpful. Thanks for taking care of us!
AL Kamenski
AL Kamenski -Google user
11 months ago
The employee who helped me was very knowledgeable. Some of the products seemed a little high in price, but after the interaction with their employees, price didn't seem to matter.
dragon fire vlogs and more
dragon fire vlogs and more -Google user
a year ago
I am glad I cam here with my mom she never really had any dogs when she was a kid so she wasn't sure what to do and what not to do for dogs. The lady at the dog area told us all the stuff...Read More
Jackie Xiong
Jackie Xiong -Google user
a year ago
I was very impressive with the grooming associate, Lina, she did an amazing job on my dog. My dog hates getting his paws/ nails done but she did a wonderful job on getting his nails clipped and grind.
Tim N
Tim N -Google user
a year ago
I've always had a good experience going there even if all dog food on the planet is ridiculously overpriced. Their grooming stuff has been great with Ruby, staff is always friendly to me and accommodating for how crazy my dog can be.
Angela
Angela -Google user
a year ago
I always go here to get feeder fish for my daughter's turtle such as goldfish and rosy red minnows and they ALWAYS have more than plenty in stock. Can't ever seem to get any shrimp but it's not exactly the stores fault for that and...Read More
Saphire Vanez
Saphire Vanez -Google user
2 years ago
I love the associates of our local petsmart. They are friendly, helpful, and always great to work with. Whenever I have questions they go out of there way to help to the fullest extent. I normally come here for my huskies and leapord gecko for...Read More
Nancy Bindert
Nancy Bindert -Google user
2 years ago
We had Lucy's picture taken with Santa. So fun. Got to meet so many cute cats and dogs. Staff was excellent and caring as always! Purchased dog food and toy and also treats and a toy for my cat niece. Fun experience.
Cheryl Tapp
Cheryl Tapp -Google user
5 months ago
Found some bowls that my dog can't move around the kitchen while he is eating his fresh food, He licks the bowl clean.
Laura Backus
Laura Backus -Google user
3 years ago
Amazing staff, always takes such good care of us! Management is excellent all the way down the line is so caring and attentive! PetSmart pet hotel staff also rocks and takes great care of our dog and hamsters needs - we always feel worry...Read More
daniel collver
daniel collver -Google user
4 years ago
Customer service is really nice,employees help out with whatever your needs are. The store is always clean and its awesome you can take your pet shopping in the establishment. Prices on there products are reasonable. I will continue to shop there for my German Shepherd...Read More
Rodrigo
Rodrigo -Google user
a year ago
Very friendly cashiers very welcoming, good spirit, very sweet girl. I just bought a hamster and the young lady helping me was really sweet and knew what she was talking about!!
Bob Reschke
Bob Reschke -Google user
2 years ago
Great store with a wide variety of quality pet products. They have very friendly employees to assist with any questions you may have. They also have a variety of live pets to choose from, and they also offer pet grooming services. My cats …
Melissa Higgins
Melissa Higgins -Google user
4 years ago
This place is AMAZING! The employees are all very nice and knowledgeable about ALL areas of the store. They have the BEST pet costume selection hands down in FDL. Plus if you go in and your pet is with you they all show your pet...Read More
Amy Jones (A.J.)
Amy Jones (A.J.) -Google user
3 years ago
Great store. Always clean. Staff is polite and helpful. You can return unopened food without a receipt if your animal doesn't like it/is allergic etc. They're super understanding. My only wish is that they upgrade their cat viewing area. …

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

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