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Sunrise Health SPA in Bellingham

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4.5 (225)

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Sunrise Health SPA is a massage therapist in Bellingham, WA.

Sunrise Health SPA Review Summary

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4.5

(225 Reviews)

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Ramona Tyler -Google user

5 months ago

Super disappointed in our experience here. We booked a couples massage for our 10yr anniversary. First time going for a massage so we were excited but not sure what to expect. We were greeted almost as if they didn't know we had a scheduled & prepaid appointment. We were then put in the massage room with no instructions as to what to do. After asking we were instructed to undress & lay on the table. Two women came in & just started massaging us. I requested deep tissue massage, & that was a mistake on my part. Three times I had to stop or readjust due to pain. They really get in there. My entire back was bruised the next day. However the ability to relax at all while the noise of pans banging from the neighboring Pizza Hut paired with their stores music made it impossible to enjoy. The music from Pizza Hut was louder than the music in the massage room. The women also were talking to each other during the service. We booked a hour long massage & were given 45mins at best. The real kicker was as we were leaving my husband was ahead of me & I heard him talking to the ladies, assuming they were asking how things went. NOPE. They were demanding a tip. Being as we booked online & there is no tip option we figured we would just give cash at the end of the appointment. Communication was difficult with a language barrier so they simply pointed to the fee schedule on their front desk & said TIP. This was also before checking the room to see if we had left it there. Tipping is based off of the service you received. Not a mandatory expectation. The tone & vibe definitely changed when we were being asked for it. Sound proof your rooms, communicate with your clients, provide the service & experience that is paid for, then be BOLD enough to ask for a tip. As a first experience this was definitely not what I had in mind. As a side note, I will mention that the level of comfort & privacy was questionable to me as well. Undergarments were pulled down further than I felt necessary or comfortable with. Just a overall weird feeling. The facility itself presents as clean & relaxing. After leaving my review today I browsed the other reviews. There's a very clear pattern of expecting tips, specifically a $20 min. I see a lot of follow up from the spa, trying to explain away poor experiences or reviews. However what I don't see is them ever addressing the tip expectation that they have. Nor the aggressive way that they demand it. Weird

GE XIAO -Google user

a year ago

It’s my first time to come to this spa. First of all, the environment is beautiful, the room and bathroom are neat and clean, and my therapist’s skills are really great! This is one of the best massages I have ever had. Although the masseuse's...Read More

Kelley Toyne -Google user

3 weeks ago

Just had my first experience here and it was wonderful. Gina was my masseuse and she did a great job ,pressure was just right. I read some othe other reviews about this place and while some of might have been valid for their personal...Read More

Julie Smith -Google user

2 months ago

My daughter bought my husband and I a gift certificate for a hour long couples massage for our anniversary for $160.00, after she purchased the gift certificate, they asked her for a tip, so she tipped them $40.00. My husband and I went for our...Read More

Rayne Morgan -Google user

4 months ago

Amazing massage therapy!! Gina was my masseuse and she was amazing! Pressure was just right and she was very professional and polite. I easily dozed off under her care. Great service at a great price and the rooms/atmosphere was nice!!

Jack Cao -Google user

a month ago

This is the best massage I have ever had in this city. The room is beautifully decorated and large in scale. The attitude and service are good. It is a real enjoyment. I highly recommend it.

Bridget Wilson -Google user

3 months ago

I booked a massage for my best friend, as she’s getting married in a couple days and when she got there they barely spoke English and it took her 10 minutes of her telling them her name and that she had a massage. I booked...Read More

Belle Volle -Google user

3 months ago

I went in today because I was gifted a full body message before my wedding this week. They completely ignored I stated I wanted a female to do it when my friend set my appointment up, and a man walked in. I said multiple times...Read More

Kate Ainsworth -Google user

7 months ago

I'm a massage therapist, and I heard wonderful reviews about this place from some of the people I see. Sunrise Health Spa has been a warm, friendly, professional, and amazing experience. They make you feel like family as you walk in the door....Read More

Taylor Evans -Google user

a year ago

Went in for a deep tissue massage for my birthday. The facility was very clean and nicely decorated. I can't remember the name of who did my massage but she was really amazing!! I could literally feel my tension and tight muscles melting away. She...Read More

Features

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

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Sunrise Health SPA Review Summary