I took two weeks for me to cool down before writing this 2-star review, so here goes. Dr. Rodriguez practice seems alright. My family has been there twice for our toddler's dental care. Dr. Rodriguez himself seems like a perfectly nice person.
However, I'm writing this...
Read MoreI took two weeks for me to cool down before writing this 2-star review, so here goes. Dr. Rodriguez practice seems alright. My family has been there twice for our toddler's dental care. Dr. Rodriguez himself seems like a perfectly nice person.
However, I'm writing this in early 2022, while the country is still in the midst of an ongoing pandemic. While my daughter and I were visiting in January and waiting in the lobby (the office was running 20 minutes behind taking us back), a family of three walked in completely unmasked. My daughter and I, who were masked, moved to the other end of the waiting room and I decided to give them a minute to realize they needed to mask up. They check in, sit down, and seem perfectly happy to remain unmasked for five more minutes. I figure it's time to say something, so I glance to the receptionist and realize that...wait...she's not wearing a mask either!
Before I can say anything, we're finally called back to our appointment by a dental hygienist who is responsibly masked. As we're walking back, I ask "do you have a mask policy here? Because my daughter and I were the only ones wearing face masks in the entire lobby." She responds, "Oh my gosh. Yes, we do." and mentions that she'll go say something.
Well, we have our whole appointment, see the doctor, and as we're coming out all the same people are still there — the family and the receptionist — all still unmasked. I took my 2-year-old and basically ran to the car.
I'm not a confrontational person and I don't want my daughter to ever have to see her dad get angry at someone, but I was very, very close to having an outburst that day. For a minute, I thought I might call the office to put in a complaint about the whole situation, but the problem is that the person answering the phone is the gatekeeper for the office. I tried to find an alternate way to contact the office or the doctor, but the website provides no email or general contact form (you can only request to book an appointment). So, leaving this review is my only option to both make the office aware AND — more importantly — let other visiting families know that this practice can't be counted on to enforce local mandates and keep children safe.
I worry that some readers will think I'm overreacting, but when children under five don't even have the option to be vaccinated, it's a serious and potentially life-threatening thing. My experience here has all but guaranteed we won't be coming back. It's simply not safe.
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