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About

Susan J Sheppard MD, a dedicated Family Practice Physician, provides personalized medical care to individuals of all ages at her clinic located in Normal, IL. As a compassionate Doctor, Dr. Sheppard focuses on building long-term relationships with her patients, understanding their unique health needs, and delivering tailored treatment plans to promote overall wellness. Her practice offers a wide range of services, including routine check-ups, preventive care, and management of chronic conditions. With a commitment to excellence and a passion for delivering high-quality care, Dr. Sheppard has earned a reputation as a trusted and respected Doctor in the community.

Susan J Sheppard MD Review Summary

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(17 Reviews)
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Michelle Stovall
Michelle Stovall -Google user
4 years ago
I was weary about seeing Dr. Sheppard after reading all the negative reviews. However, I still booked the appointment to go see for myself if she was a good primary care provider for me. At my first appointment, she made me feel comfortable and took...Read More
Dawn Perry
Dawn Perry -Google user
6 years ago
Love Dr. Sheppard. Being seeing her for years. Gives you the facts and is honest. Obviously respected by nurses and doctors in the medical community. First doctor to tell me I need to lose weight (which I do) others were just "you should consider...Read More
Jenni Parish
Jenni Parish -Google user
3 years ago
I have received amazing care there. I have chronic severe back pain. She and her staff are the first medical team in years that have taken me seriously and referred me to specialists that have helped me tremendously. I highly recommend her and her team.
Amanda Pierce-Ghahramany
Amanda Pierce-Ghahramany -Google user
5 years ago
Our family has been under the care of this Dr for many years. She is attentive, professional and deeply committed to caring for us as patients to the highest degree. I trust her as a physician and would recommend her.
Jocelyn Borth
Jocelyn Borth -Google user
7 years ago
F. T. A.
F. T. A. -Google user
Edited a year ago
I had a flashback from my experience with Dr. Sheppard after my car accident in 2010, and how she treated me as a patient, googled her and not surprised about her rating. I told her I was in pain and she didn’t believe me, made...Read More
Kaitlyn Bauman
Kaitlyn Bauman -Google user
4 years ago
The worst doctor experience I have ever had. Super rude and condescending. She was upset that I wanted to refill a prescription so she sent me to get drug tested, although I have never had to get drug tested for that prescription before, prescribed by...Read More
Judy Davies
Judy Davies -Google user
5 years ago
If I could give a negative star I would - this physician is rude and completely uncaring, she lacks the knowledge of the word empathy! MY 78 yr old mother had a visit today and was treated so rudely and so uncaringly I will...Read More
Ms. Tonie Scott
Ms. Tonie Scott -Google user
4 years ago
She definitely isn't like the other doctors I have seen in that office. The other doctors and nurse practioners are very nice and allow you to talk even if you haven't been vaccinated. She was very rude. The only reason I seen her was because...Read More
Natasha Meeks
Natasha Meeks -Google user
6 years ago
If your an African American woman on Medicare this is not the place to go. They are unprofessional, staff doesn’t communicate with each other and they are not in a hurry to take care of your needs. Seems like the doctor is only there to...Read More
Customer Service
Customer Service -Google user
4 years ago
Terrible person. She will not refill my blood pressure medicine because I lost my insurance during covid. Saw her 6 months ago too. I may have a heart attack now.
Jess Diaz
Jess Diaz -Google user
3 years ago
If I could give her 0 stars I would. She’s very rude and unprofessional. She never wants to answer questions and just treats her patients very terrible.
Julie Kettering
Julie Kettering -Google user
5 years ago
In the time she was my physician, 9 out if 10 appointments were canceled by her or rescheduled with another dr.
Mackenzie J. Ahlman
Mackenzie J. Ahlman -Google user
4 years ago
Absolutely horrible. She does not take patients seriously, and lacks all empathy. I would rather leave no stars.
christina marez
christina marez -Google user
3 years ago
Very very rude and unprofessional .
smart Sana
smart Sana -Google user
5 years ago
Jess Wheeler
Jess Wheeler -Google user
5 years ago

Features

Service options

check icon Has online care

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Amenities

check icon Restroom

Planning

check icon Accepts new patients
check icon Appointments recommended