I have strange and mixed experiences with them and to be honest I'm not sure how I should rate it. My initial eye exam was fantastic, it was very fast, they have the fancy machines which only takes 2 sec to get my prescription, and...
Read MoreI have strange and mixed experiences with them and to be honest I'm not sure how I should rate it. My initial eye exam was fantastic, it was very fast, they have the fancy machines which only takes 2 sec to get my prescription, and both the doctor and the staff are very knowledgeable and helpful. Based on this experience I also recommended them to others.
But when I came back trying to get my pupil distance, it wasn't as smooth as I was expecting. Took me 1 stop-by, few phone calls (with one hung-up, before I was on the same page that they do have my number), and several voice-raising conversations to finally got it straight. They explained that they can't give PD out for liability reasons unless I bring in the frame. The doctor also chipped in to help with the conversation at one point, and mentioned that due to my complications, he was pretty sure 90% of the places won't be able to get it right. So 90% of the lens brand manufacturers they procure from don't know what they are doing? Not to mention statically, if 90% of people can't make it right, then there's 90% of chance anyone would fall under that category, including themselves, right?
I understand the liability concerns, but the entire interaction also felt a bit strange to me. Then I found there's actually a huge debate about PD among ECPs, and that despite being a Class 1 Medical Device and therefore considered medical records and must be made available to the patient on demand, it's very ambiguous what a consumer is rightfully entitled to in their eyeglass record in the current era.
Oh and just FYI, Massachusetts Law does require PD provided to the patients as part of the prescription.
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