I scheduled an orthodontic consultation a month in advance, specifically requesting a 5:00 PM appointment. Before booking, I repeatedly confirmed that they coordinated benefits between my two specific insurance providers. This was the only reason I chose West Coast Dental.In the days leading up to...
Read MoreI scheduled an orthodontic consultation a month in advance, specifically requesting a 5:00 PM appointment. Before booking, I repeatedly confirmed that they coordinated benefits between my two specific insurance providers. This was the only reason I chose West Coast Dental.In the days leading up to my appointment, I called three separate times to offer my insurance information and ask if there was any paperwork I needed to complete beforehand. Each time, I was told that nothing was needed.On the day of my appointment, I called at 1:00 PM to confirm, but they couldn't find my appointment at first. After a 10-minute search, they located it and told me it was at 4:30 PM. I explained that my appointment was at 5:00 PM, as I had waited a month to secure that specific time. They reluctantly agreed to see me at 5:00 PM.I arrived at 4:55 PM and signed in. The receptionist did not greet me and seemed irritated when I asked if she needed my insurance cards and ID. She claimed I should have received a form on my phone, but it turned out she had my wrong number. After an unprofessional exchange, she finally handed me the paperwork, which she rushed me to complete.It took three people to check me in, and while I was filling out the paperwork, another patient mentioned she had been waiting since 3:00 PM without being seen. Patient had still not been seen at 6:00 pm when I left !!!The receptionist then informed me that they would only be using my PPO insurance, which is my secondary insurance. I explained that my primary insurance had referred me to their office because they were contracted with them, but she rudely stated it was at their discretion which insurance to use, supposedly after consulting with her manager.The consultation with the doctor was brief but excellent—it took just five minutes. However, the checkout process dragged on for nearly another 40 minutes .The same receptionist, Anna, returned to provide me with a price quote, claiming she couldn't contact my insurance company because it was after 5:00 PM. I explained that I was already aware of my benefits and was okay with someone contacting me the following week with a finalized quote. Anna refused, saying it wasn’t her job, but she might find someone who could follow up with me.Anna’s attitude and unprofessionalism are seriously damaging this practice. Her rudeness and condescending behavior were unacceptable. The only person who showed any level of professionalism was Ashley, who almost apologized for Anna’s behavior. Ashley should be the one running the front desk.Unfortunately, I won’t be returning to West Coast Dental.
Language assistance 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart