I am a patient who interacts with a lot of doctors and specialists because I am medically complicated.
My primary care doctor here - Dr. Petito - is an OUTSTANDING physician and one of the best healthcare professionals I've ever worked with. She's very compassionate, takes...
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I am a patient who interacts with a lot of doctors and specialists because I am medically complicated.
My primary care doctor here - Dr. Petito - is an OUTSTANDING physician and one of the best healthcare professionals I've ever worked with. She's very compassionate, takes as much time as is necessary to listen to and understand my concerns, and is generally right on top of things in helping me manage my (complicated) care. The few times there have been issues, she's been very quick to take accountability and find a solution. She talks about the importance of the doctor-patient relationship and I strongly believe she means what she says. Again, I am a complicated patient, so I will also add that a lot of "behind-the-scenes" coordination with other providers and healthcare agencies falls to my primary care office - I am not an easy patient but I generally feel very comfortable here.
I will say I've had issues at times with getting an appointment, and there are sometimes miscommunications with the administrative staff. My impression is that they are trying to manage a very challenging patient volume because there are very serious shortages across the entire healthcare industry. It can sometimes be frustrating, but I am never under the impression that it's because any of them are just lazy or don't care - it seems like they are just trying to manage their patient volume as effectively as possible. That is why I am not removing a star.