I usually don’t think to leave reviews for any businesses, even when I’ve had bad experiences, but I really don’t want anyone to be stuck in this situation.
I want to start by saying that the leasing manager and maintenance person are very nice and...
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I usually don’t think to leave reviews for any businesses, even when I’ve had bad experiences, but I really don’t want anyone to be stuck in this situation.
I want to start by saying that the leasing manager and maintenance person are very nice and responsive, but this is absolutely not luxury housing. The day we moved in (May 2021 on the 5th floor) the first thing I saw was a cockroach in the kitchen. We’ve had pest control come and spray the apartment 3 times in the past 2 months to no avail. We are now paying the lease breaking fee on top of August rent to leave because these pest control visits obviously won’t solve a cockroach problem that needs to be taken care of by sealing off the areas they are getting in at. They are living somewhere in the kitchen and come out of the stove!! It’s horrifying. When we were moving in, someone else on our floor was moving out for the exact same reason.
Our kitchen flooded a couple of times via dishwasher and plumbing back up. They seem to have been solving those types of problems with draino, which is terrible for the piping in the long term.
We did try to work with the leasing manager to move to a different floor, which he said he would accommodate and call us when the apartment opened up. We did not receive a phone call, voicemail, email or any form of communication, but when we ran into him in the lobby, he stated that he tried to call us, left a voicemail but ended up giving the apartment to someone else. I don’t know if that’s true or not.