I would have given 0 instead of 1 if 0 were available. The receptionist and the nurse practioner in Dr. Kim's Walnut Creek, CA office are incompetent, rude and absolutely unprofessional. I saw Dr. Kim on 11/11/20 and gave the Nurse...
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I would have given 0 instead of 1 if 0 were available. The receptionist and the nurse practioner in Dr. Kim's Walnut Creek, CA office are incompetent, rude and absolutely unprofessional. I saw Dr. Kim on 11/11/20 and gave the Nurse Practioner the phone number of my previous primary Doctor so that she could check if my annual physical exam was due. The receptionist called on 11/20/20 to schedule a follow up to review the blood test results and also to perform an annual physical exam. I asked the receptionist if the nurse practioner checked with my previous primary Doctor. She did not know and asked me to give his phone number again so she could call him. Why does this office NOT share the phone numer I already provided to them? I asked the receptionist if she could schedule an appointment for both blood results and physical exam but does not perform physical exam if it turned out to be not needed. I repeated the same question a couple of times because she never understood. She never got it and finally hung up on me yelling. About ten minutes later the nurse practitioner called me and said she just called my previous primary Doctor and found out no physical exam was performed last 12 months. Why did she NOT call him before the receptionist tried to schedule for it? What was she waiting for? She is very incompetent and unprofessional. I asked her to ask Dr. Kim to give me a call. Her answer was "he is not going to call you." She should have said "I will". This office does not have any respect for their patients and lacks competency that is essential in the medical profession.